IT@Sam Service Catalog

Service: Mass Mails

Status

LIVE

Description

• Provides campus departments the ability to send mass mails

Standard Service Features

• Send text/html based email message to a large number of email addresses
• Ensure University/State policies are followed in sending communications
• Provides emergency communication to campus via email

Optional Service Features

None.

Delivery Scope

SHSU campus-wide, World-wide to external email addresses

Delivery Channels

• SHSU campus-wide, World-wide to external email addresses

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

• Be a current SHSU employee, student, alumni, or retiree.
• A working network connection.
• An Internet ready, working desktop or laptop connected to the campus network
• Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Meet University and State Guidelines regarding email communication
• 99.9% uptime, not including scheduled change outages
• Restore service upon non-planned service outage.