IT@Sam Service Catalog

Service: Mac OS X

Status

LIVE

Description

Mac OS is the computer operating system for Apple Computer's Macintosh line of personal computers and workstations. An operating system (OS) is a collection of software that manages computer hardware resources and provides common services for computer programs. The operating system is a vital component of the system software in a computer system. Application programs require an operating system to function.

Since the initial release, Apple has released several major updates to Mac OS X, at a pace of roughly one update a year. The list of OS X versions used on campus are 10.6 Snow Leopard, 10.7 Lion, and the newest version is 10.8 which is called Mountain Lion. Currently we have Leopard, Snow Leopard and Lion deployed to campus. We will deploying Mountain Lion in the near future.

Standard Service Features

• Save files securely
• Collaborate with Colleagues
• Provides a campus file storage that is backed up

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• SHSU desktops or laptops
• Remote Desktop
• SSL VPN Web Access: http://secure.shsu.edu

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

• A university owned Mac

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.
• Update with vendor recommended patches in a timely manner.