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Service: Long Distance Calling
Status
LIVE
Description
Long distance calling service is available as an optional feature for those with telephone service.
Standard Service Features
Provides the ability to make calls outside of the local calling area, including international locations.
Optional Service Features
None.
Delivery Scope
SHSU campus-wide.
Delivery Channels
Any working telephone, fax, multi-function unit, or other approved equipment that is connected to an active SHSU network port and has telephone service.
Service Hours
Long distance service is available 24 hours a day, 7 days a week including holidays, unless service is interrupted due to unforeseen circumstances.
User Requirements
Be a current SHSU employee or approved affiliate.
Service Initiation
This service may be acquired by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.
Service Support
Assistance with this service may be obtained by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.
Standard Costs
Long distance service is billed at $37.00 upon initial set up, and at $37.00 per each year thereafter until service disconnection is requested by the department.
Optional Costs
None
Service Targets
Targets of this service are:
- 99.9% uptime, not including scheduled change outages.
- Restore service upon non-planned service outage.
