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IT@Sam Service Catalog

Service: Lecture Capture

Status

AVAILABLE

Description

Record lecture i classroom via Tegrity and audio/visual equipment.

Standard Service Features

• Install and configure equipment
• Train client
• Monitor and assist

Optional Service Features

None.

Delivery Scope

SHSU Classrooms and Instructional Labs

Delivery Channels

• On-Site

Service Hours

M-F 8:00am - 5:00pm

Exceptions can be made for academic use. All requests must be made at least two weeks in advance.

User Requirements

• Be a current SHSU employee
• A working network connection
• An Internet ready, working desktop or laptop connected to the campus network
• Active computer account.

Service Initiation

This service is obtained by request through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Respond to initial request within 1 Business Day
• Configure technology within 3 Business Days