IT@Sam Service Catalog

Service: Lab Printer Replacement

Status

AVAILABLE

Description

Provides replacements to classroom and instructional labs

Standard Service Features

• Quote
• Plan
• Configure
• Cable Management
• Troubleshoot and Repair
• Printer Replacement
• Test for functionality
• Provide Training

Optional Service Features

None.

Delivery Scope

SHSU Classrooms and Instructional Labs

Delivery Channels

• On-Site

Service Hours

M - F 8am-5pm

User Requirements

• Be a current SHSU employee

Service Initiation

This service is obtained by request through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking the IT@Sam icon on the computer desktop

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Respond within 3 Business Days to request
• Equipment Upgrade/Replacement: Equipment is typically replaced every 4-5 years to ensure it has a valid and current warranty