IT@Sam Service Catalog

Service: Lab Printer Repair & Maintenance

Status

AVAILABLE

Description

Provide black and white network printers to instructional and general use labs that are managed by IT@Sam. In addition, provide maintenance, supplies, and technical support.

Standard Service Features

• Configure printers to work on the SHSU network.
• Troubleshoot and Repair
• Maintain printer
• Manage cables.
• Replace toner
• Replace paper
• Instructional labs use HP4515
• General Use labs use Canon 6065

Optional Service Features

None.

Delivery Scope

SHSU IT@Sam-Managed Labs campus-wide

Delivery Channels

• On-Site

Service Hours

• M - Th 8am-9pm & F 8am-6pm.
• Lab Assistants are available in the General Use Labs during lab hours to assist with minor troubleshooting and provide toner and paper.

User Requirements

• Be a current SHSU employee, student, alumni, or visitor

Service Initiation

This service is obtained by request through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Targets of this service are:For Instructional Labs only - Arrive On-Site within 10 minutes of receiving the work order if the issue is affecting a class in progress during Business Hours
• For all lab printers - Resolve within 1 business day of the problem being reported to IT@Sam