IT@Sam Service Catalog

Service: Lab Podium and Projector Replacement

Status

AVAILABLE

Description

Provides upgrades and replacements to classroom and instructional labs.

Standard Service Features

• Quotes
• Plan
• Configure
• Cable Management
• Troubleshoot and Repair
• Podium and Projector Replacement/Upgrade
• Test for functionality
• Provide Training

Optional Service Features

None.

Delivery Scope

SHSU Classrooms and Instructional Labs

Delivery Channels

• On-Site

Service Hours

M - F 8:00am-5:00pm

User Requirements

• Be a current SHSU employee

Service Initiation

Typically this service is initiated by the IT@Sam department. This service can also be obtained by requesting access through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking the IT@Sam icon on the computer desktop.

Standard Costs

None

Optional Costs

• Lecture Capture
• Dual Projectors
• Dual Screens
• Blue-Ray Player
• Sound System
• ITV system

Service Targets

Targets of this service are:

• Respond within 3 Business Days to request
• Equipment Upgrade/Replacement is typically not installed until the end of a semester when the room is available. It could take up to two weeks to upgrade the equipment once the equipment and room are available