IT@Sam Service Catalog

Service: Lab Podium & Projector Repair

Status

AVAILABLE

Description

Provides Podiums, Computers, and technology support in the classrooms and labs.

Standard Service Features

• Configure
• Cable Management
• Troubleshoot and Repair
• Podium and Projector Replacement/Upgrade
• Provide Training

Optional Service Features

None.

Delivery Scope

SHSU Classrooms and Instructional Labs

Delivery Channels

• On-Site

Service Hours

M - Th 8:00am-9:00pm & F 8:00am-6:00pm

User Requirements

• Be a current SHSU employee

Service Initiation

This service is obtained by request through the IT@Sam Work Order System

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Arrive On-Site within 10 minutes of receiving the work order during Business Hours and is affecting a class in progress
• Resolve within 1 business day