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IT@Sam Service Catalog

Service: Lab Podium & Projector Repair




Provides Podiums, Computers, and technology support in the classrooms and labs.

Standard Service Features

  • Configure
  • Cable Management
  • Troubleshoot and Repair
  • Podium and Projector Replacement/Upgrade
  • Provide Training

Optional Service Features


Delivery Scope

SHSU Classrooms and Instructional Labs

Delivery Channels

  • On-Site

Service Hours

M - Th 8:00am-9:00pm & F 8:00am-6:00pm

User Requirements

  • Be a current SHSU employee

Service Initiation

This service is obtained by request through the IT@Sam Work Order System

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs


Optional Costs


Service Targets

Targets of this service are:

  • Arrive On-Site within 10 minutes of receiving the work order during Business Hours and is affecting a class in progress
  • Resolve within 1 business day

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