IT@Sam Service Catalog

Service: Lab Computer Repair

Status

AVAILABLE

Description

Provides warranty and replaces computer every 4 to keep up with warranty coverage and SHSU IT@Sam specifications. Currently, not all of the computers on the campus have a warranty, but we have begun a recycle plan that will eventually have all instructional computers with warranty coverage.

Standard Service Features

• Replace computers prior to warranty ends
• Configure podium computer to work with Projector
• Troubleshoot and Repair
• ADA Software/Hardware installation
• Software installation/removal
• Add computer to SHSU domain
• Manage cables
• Provide Training to faculty/staff

Optional Service Features

• Level 2 PC
• Mac
• Non-Standard Software

Delivery Scope

SHSU Labs campus-wide

Delivery Channels

On-Site

Service Hours

Monday through Friday 8:00am-5:00pm

User Requirements

• Be a current SHSU employee

Service Initiation

This service is managed by the IT@Sam Department, and in most cases should not require a Service Initiation. If one is needed, it can be obtained by requesting access with a work-order through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs

None

Optional Costs

Dependent on if an exception is approved by the SHSU VP and the SHSU CIO.

Service Targets

Targets of this service are:

• Replacement of an entire lab typically takes 5 business days once the equipment and room is available. Software can take up to a week to populate and/or manually install