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IT@Sam Service Catalog

Service: Lab Access

Status

AVAILABLE

Description

Provides access to Labs including Instructional and General use labs.

Standard Service Features

  • Unlock lab doors M-F by 8am
  • Lock lab doors M-F by 10pm
  • Locks/unlocks lab doors as needed throughout the day
  • Works with Physical Plant as needed to obtain key access

Optional Service Features

None.

Delivery Scope

SHSU IT@Sam-Managed Labs

Delivery Channels

  • On-Site

Service Hours

M - Th 8:00am-9:00pm & F 8:00am-6:00pm

User Requirements

  • Be a current SHSU employee

Service Initiation

This service is obtained by requesting a room reservation via the web at our website http://www.shsu.edu/~ucs_www/lab/reservations.html

Service Support

Help with this service may be obtained the IT@Sam Service Desk at (936) 294-1950 or by contacting the Lab and Classroom Coordinator at (936) 294-3062.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages
  • Restore service upon non-planned service outage
  • Respond within 10 minutes if it is for a Class in Progress or for a class about to begin
  • Complete in advance when possible
  • Complete by deadline


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