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IT@Sam Service Catalog

Service: Lab Computer Repair

Status

AVAILABLE

Description

Provides computer repair for lab computers.

Standard Service Features

  • Configure podium computer to work with Projector.
  • Troubleshoot and Repair
  • ADA Software/Hardware installation
  • Software installation/removal
  • Computer Replacement
  • Add computer to SHSU domain.

Optional Service Features

  • Provide a temporary computer for the instructor station if it is not operable.
  • Connect personal or department laptop to Projector.

Delivery Scope

SHSU campus-wide.

Delivery Channels

  • On-Site

Service Hours

M - Th 8:00am-9:00pm & F 8:00am-6:00pm

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree

Service Initiation

This service is obtained by request through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • Instructional Labs - Arrive on-site within 10 minutes of receiving the work order
  • Instructional Labs - Resolve issues within 1 business day
  • General Use Labs – Resolve within 3 business days


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