IT@Sam Services

Lab Hours

Fall 2013

Fall 2013 starts on August 28, and continues on to December 12. 

Lab & Classroom Services

IT@Sam has twelve computer labs across the SHSU main campus. Three of these are general use labs for students to use at the scheduled open times; AB4 203, CHSS 130, and the left side of NGL.  The other eight labs are used for classroom instruction and are open to students whenever a class is not scheduled.  Schedules for the instructional labs are posted at the lab each day.

IT@Sam also has five labs at The Woodlands Center (TWC) located in Conroe, TX. One lab is a general use lab for students to use at the scheduled open times, TWC 315. The other four are instructional labs, and can be found on the second floor.

All Information Technology labs are equipped with Windows 7 workstations, DVD-RW drives, scanners, printers, USB ports for access with compatible flash/USB drives, and other peripheral items. There are some Macintosh workstations available in the NGL 200 and CHSS 130 labs. The labs are available to enrolled students, faculty, and staff.  Lab schedules, reservations scheduled, and reservations requests are available online.

No food is permitted in the computer labs. Drinks with lids are allowed.

Lab Management

IT@Sam is in charge of the hours of operation, maintenance of the labs and equipment, lab reservations, and lab assistant scheduling. 

Melissa Asbury is the point of contact and Lab Manager for the SHSU main campus.  Rachel Macy, is the point of contact and Lab Manager for The Woodlands Center.

Lab Maintenance

Faculty may submit problems with the labs conditions such as lighting, temperature, speed of connection, etc. to the lab managers.

IT@Sam Lost and Found Procedure

The items left by students in the IT@Sam labs are brought to the Service Desk in AB1, Room 144. We attempt to identify the owner, and contact them immediately, usually by e-mail. Items will be kept in the Service Desk for up to a week, after which they will be turned in to UPD.

Lab Assistant Knowledge Base

Lab Assistants are familiar with the following:

• Basic PC and Printer Maintenance
• CD/DVD-R use
• Drive mapping
• Email setup
• Multimedia CD use
• Options available on the SHSU web site
• Printing class schedules
• Printing degree plans
• Scanner use
• Sound recording
• Student account creation
• Student web page creation (non class-related)
• Wireless Setup