IT@Sam Service Catalog

Service: ITV Repair

Status

LIVE

Description

Provides repair and maintenance for ITV equipment.

Standard Service Features

• Provide continuing maintenace
• Troubleshoot problems that may arise
• .Repair as needed

Optional Service Features

None.

Delivery Scope

SHSU classroom equipped with ITV equipment.

Delivery Channels

• On-Site
• Phone
• IT@Sam Tech Shop

Service Hours

M - F 8:00am - 5:00pm

User Requirements

• Be a current SHSU employee
• Available ITV classroom with a working SHSU network connection

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.