IT@Sam Service Catalog

Service: ITV Planning

Status

AVAILABLE

Description

Provide ITV Consulting for Academic use in a SHSU ITV Classroom

Standard Service Features

• Provide technical consulting with the intention of using ITV in the SHSU classroomSHSU classrooms

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• Phone
• Office
• On-Site

Service Hours

M - F 8:00am - 5:00pm. Exceptions can be made for academic use if we are notified in advance.

User Requirements

• Be a current SHSU employeecontractor, visiting professor, or other form of non-compensated affiliate
• Active computer account
• The sponsoring department entering a non-compensated affiliate ePAF obtains this service

Service Initiation

This service is obtained by request through the IT@Sam Work Order System or by contacting the appropriate IT@Sam staff member.

Service Support

• Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950
• An available ITV classroom
• Active network connection in ITV classroom

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages
• Restore service upon non-planned service outage
• Respond to initial request within 1 Business Day