IT@Sam Service Catalog

Service: ITV Monitoring

Status

AVAILABLE

Description

Provide ITV monitoring service and support

Standard Service Features

• Monitor for possible technical issues
• Troubleshoot problems that may arise

Optional Service Features

None.

Delivery Scope

SHSU classroom equipped with ITV equipment.

Delivery Channels

• On-Site
• Phone

Service Hours

M - F 8:00am - 10:00pm

User Requirements

• Be a current SHSU employee
• Available ITV classroom with a working SHSU network connection

Service Initiation

This service is obtained by request in advance through the IT@Sam Work Order System or by contacting the appropriate IT@Sam staff member.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Immediate. (Monitoring is set up by appointment only)