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IT@Sam Service Catalog

Service: ITV Monitoring




Provide ITV monitoring service and support

Standard Service Features

  • Monitor for possible technical issues
  • Troubleshoot problems that may arise

Optional Service Features


Delivery Scope

SHSU classroom equipped with ITV equipment.

Delivery Channels

  • On-Site
  • Phone

Service Hours

M - F 8:00am - 10:00pm

User Requirements

  • Be a current SHSU employee
  • Available ITV classroom with a working SHSU network connection

Service Initiation

This service is obtained by request in advance through the IT@Sam Work Order System or by contacting the appropriate IT@Sam staff member.


Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs


Optional Costs


Service Targets

Targets of this service are:

  • Immediate. (Monitoring is set up by appointment only)

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