IT@Sam Service Catalog

Service: Equipment Moves

Status

AVAILABLE

Description

Provide campus community with physical moving services for IT equipment including PCs, Macs, scanners, printers, and business applicationsphones.

Standard Service Features

• Relocation of IT equipment
• Maintenance of equipment audit information

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• Client Services Tech Shop

Service Hours

Monday – Friday, 8am – 5pm

User Requirements

• Be a current SHSU employee

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.