IT@Sam Service Catalog

Service: Classroom-based Training

Status

AVAILABLE

Description

Courses are offered in a hands-on classroom-type setting through IT@Sam. The classes are kept small to allow for the best training experience possible.

Standard Service Features

• Training provided in a classroom/lab setting with peers.

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• computer lab locations
• Microsoft Lync

Service Hours

M – F 8am – 5pm, excluding university holidays

User Requirements

• Be a current SHSU employee
• A working network connection.
• An Internet ready, working desktop or laptop connected to the campus network
• Active computer account

Service Initiation

This service is obtained by registering through the Human Resources Department’s Training Calendar and Registration webpage.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• To train university faculty & staff on the various IT@Sam Services and software to be able to perform their job requirements in an efficient manner