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IT@Sam Service Catalog

Service: Banner

Status

LIVE

Description

Banner is a comprehensive computer information system that contains information related to

  • student admission, enrollment, and graduation
  • human resources and payroll
  • financial budgeting and accounting
  • procurement and travel
  • grant management
  • financial aid and scholarships

Banner has two primary interfaces:

  • SSB or Self-Service Banner: An interface designed for an individual to locate or update information related to their personnel records, financial records, or student records.
  • INB or Internet-Native Banner: An administrative interface allowing an individual to locate or update information related to groups of personnel records, financial records, or student records.

Standard Service Features

  • Access to personal information
  • Access to university data based on job role and data custodian approval

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

  • INB can be accessed from
  • SSB can be accessed from
    • SHSU desktops or laptops with network access
    • Remote Desktop
    • SSL VPN Web Access: http://secure.shsu.edu/
    • An Internet ready, working desktop or laptop
  •  

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree.
  • A working network connection.
  • An Internet ready, working desktop or laptop connected to the campus network
  • Active computer account.

Service Initiation

All computer-account holders can access SSB. INB access is obtained by requesting access from the applicable module owner.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer destop.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.


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