Policies
Acceptable Use Policy (AUP)
The University has outlined an Acceptable
Use Policy for University computing resources.
By using University resources, you are agreeing
to this policy and required to abide by its rules.
Failure to do so will result in the loss of access
to University computing resources and may result
in suspension or legal actions.
Password
Every authorized University computer account will
be assigned a password for authenticating the user
of the account and restricting access to the account
resources. The password information is restricted
to the user assigned the computer account and should
not be given or shared with anyone else. Never
use someone else's computer account to access SHSU
computer resources. If additional access is required
for your University activities, contact your supervisor.
Some University systems will have an expiration
time for passwords that will require you to change
them on a regular basis. You may change your password
online with your username, social security number,
and personal identification number. You may also
have it changed at the Computer Services Helpdesk
in the AB1 building, room 208. A valid University
ID will be required to obtain Helpdesk assistance.
Please refer to the password portion of the Security
Access Control Page for information on maintaining
and using your password.
E-Mail
All authorized University computer system users
are eligible for a University-supported e-mail
account. Your default e-mail address will be your
username followed by @shsu.edu (for example: username@shsu.edu).
Computer Services provides POP and IMAP e-mail
services for students, faculty and staff. Additionally,
Microsoft Exchange e-mail is available upon request
for faculty and staff. E-mail can be accessed through
your locally-installed mail client or through the
University web site at:
Alumni
Email
Anyone who has completed at least 15 hours of
course work at SHSU is eligible to receive an SHSU
Alumni email account. Once activated the email
account will continue to be available for use unless
the account is not used for a consecutive six month
period. Your default e-mail address will be your
assigned email username followed by @shsu.edu (for
example: username@shsu.edu). SHSU will provide
you POP and IMAP e-mail services that can be accessed
through your locally-installed mail client or through
the University web site at: https://www.shsu.edu/sammail/
Code Of Student Conduct and
Discipline
The University
Code will be applied in matters of the use
of the technology resources. Violations may be
referred to the Dean of Judicial Affairs.
Key
Policy
Student employees, faculty and staff may check
out keys from Computer Services for opening and
locking Computer Services general access laboratories
and for accessing equipment and networking resources
required by their University duties. A valid SHSU
ID will be requested and kept by Computer Services
while the key is being used. It is the responsibility
of the individual who checked the key out to ensure
that all areas are secure upon their exit. The
keys may only be used while the student employee
is on-duty with the Computer Services department
or the faculty/staff member is in actual attendance
of a class or meeting in the area. Keys may not
be kept overnight. The key may not be loaned or
shared. The key may not be used to access any area
other than the area specified upon checkout of
the key.
Employee
Orientation
New employees may receive a University computer
account for Nell, Storm, and UNX1. Training is
provided in a one-on-one session upon creation
of the computer accounts. Each new employee of
the Computer Services Department with access to
administrative systems or reports undergoes specific
training on the confidentiality of University information.
Employee
Termination
When the Computer Services Department receives
notification of a University employee's termination,
their computer accounts are disabled. A check-list
for Computer Services employees is followed to
ensure all accounts are disabled and access is
denied.
SHSU
Wireless Policy
As a result of the installation of a University
wireless network new guidelines and regulations
have been established to ensure continued and reliable
operation of this University resource. The University
wireless network will allow authorized staff, faculty
and students to access SHSU computing resources
from computing devices that are not physically
connected to the University Local Area Network
(LAN). To facilitate this wireless connection a
portion of radio airspace on the University campus
will serve as the transport medium for the campus
network. Accordingly, some of the existing University
computing policies now apply to that segment of
the radio airspace. This document is intended to
serve as a notice to University staff, faculty
and students of the potential problems that could
result from devices using the same radio frequency.
Wireless systems use the FCC unlicensed 2.4 GHz
Industrial/Scientific/Medical (ISM) band. Certain
other "wireless" devices exist in the
market place that also employ the same 2.4 GHz
frequency band and can cause interference to users
of the University wireless system. These devices
include, but are not limited to other IEEE 802.11
wireless LAN devices, cordless telephones, cameras,
and audio speakers. In an effort to assure the
highest level of service to the users of the University
wireless network, Computer Services is requesting
help from all members of the campus community to
minimize the potential interference from those
devices. Computer Services requests that use of
all other 2.4 GHz devices be discontinued in university-owned
buildings and all outdoor spaces on the Sam Houston
State University Campus. In cases where the device
is being used for a specific teaching or research
application, Computer Services will work with faculty
to determine whether there are circumstances under
which use of the device may still be accommodated
without disruption to the University wireless network.
Computer Services has been authorized by the University
administration to administer the shared use of
the 2.4 GHz radio frequency range in the same manner
as the wired network services. While Computer Services
may not actively monitor use of this airspace for
potential interfering devices, we will seek out
the user of a specific device if it is determined
the device is interfering with or disrupting the
campus network. In these cases, Computer Services
reserves the right to restrict the use of all 2.4
GHz radio devices in university-owned buildings
and all outdoor spaces on the Sam Houston State
University Campus. If you feel you have an existing
device that may use 2.4 GHz radio frequency for
transmission or you are planning to purchase a
wireless system and you are uncertain if it employs
2.4 GHz radios, please contact the Computer Services
HelpDesk at (X41950) for further assistance.
Computer
Accounts
Each student accepted to Sam Houston is eligible
for an account on the Storm system which may be
used for e-mail, and accessing the Local
Area Network. A second account will be activated
on the Unx1 system which may be used for creating
Web pages. However, only one account is allowed
per person. The two accounts stated above are two
accounts that serve different purposes, but they
both require the same user name.
Request for Restoral of Files for SHSU Faculty/Staff
If a file has been mistakenly deleted or if the current file is corrupt, the Computer Services staff will attempt to find and restore the needed files. A restoral may be possible if the file was stored overnight on a user's S: Drive, the departmental T: Common drive, a Unx1 drive, or Nell. Individual e-mails cannot be restored.
Include the following information in an e-mail, and forward it to your department chair. If your chair approves the need for the restoral effort, they can forward the request to the Helpdesk at helpdesk@shsu.edu .
- LAST KNOWN DATE FILES WERE VALID : try to recall as close as possible the last time that you successfully used the file. This allows the search team to pinpoint much more quickly which tape to pull.
- FILE NAME AND PATH : this part is naturally a critical element. Was it on the S:, T: unx1, or nell? What subdirectory? If you do not recall the precise name of the file, include that information in the request with a note indicating the parts of the name that you do know.
- REASON FOR RESTORAL REQUEST : what happened to the file?
- TIMELINE FOR WHEN YOU NEED FILE : is this mission-critical? Restoring files can be a time-consuming search effort. It helps to know what timeframe can be used to more efficiently manage our resources. The restoral process could take up to two weeks if new backups are being done which require the exclusive use of the drives.
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