New Functionality in the Work Order System Saves Time for Everyone!
By Thomas Sosebee
New functionality has been added to the Information Resources Work Order System that promises easier updates for all! The biggest change is that you can now reply to the e-mails generated by the system in order to update your work order. All text that was inserted by an e-mail update will be marked on the work order in blue as “Inserted Via E-mail”.
In addition, to the “reply” functionality, the system now has a simplified e-mail layout that includes the initial work order’s description. No more scrolling to get to the update!
Finally, out of respect for everyone’s time, Information Resources has also reduced the number of messages that are sent by the system. Now when you receive an e-mail notification about a reassignment or re-categorization of your work order you will no longer see the generic message about the reassignment or re-categorization of your work order. Instead you will just see the actual updated information in the work order.
Information Resources Programmer Analyst I, Eric Amason said, “We noticed that when a work order was updated and reassigned the work order system was using all of the limited space in the email to mention the reassignment instead of the updated information. Now the work order system will use that space much more efficiently by showing the important information in the work order update.”
NOTE: You cannot change the subject line for these emails or they will not be delivered to the work order system.