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Lab & Classroom Services

10-Minute Promise

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IT@Sam is happy to provide you our 10-Minute Promise. All technical support calls that occur during a class will be treated as top priority. For these calls, you can rest assured that we will do our best to have a technician in your classroom within 10 minutes of your call.

If you have an issue arise in your classroom, please dial 4-HELP from any campus phone. When prompted, press 1 for classroom issues. This will make your phone call a top priority.




Lab & Classroom Services

IT@Sam has twelve computer labs across the SHSU main campus. Three of these are general use labs for students to use at the scheduled open times: AB4 203, CHSS 130, and the left side of NGL 200.  The other nine labs are used for classroom instruction and are open to students whenever a class is not scheduled.  Schedules for the instructional labs are posted daily at each lab.

IT@Sam also has five labs at The Woodlands Center (TWC) located in The Woodlands, TX. One lab is a general use lab for students to use at the scheduled open times, TWC 315. The other four are instructional labs, and can be found on the second floor.

All Information Technology labs are equipped with Windows 7 workstations*, DVD-RW drives, scanners, printers, USB ports for access with compatible flash/USB drives, and other peripheral items. The labs are available to enrolled students, faculty, and staff.  Lab schedules, reservations scheduled, and reservations requests are available online.

*Macs are available in TWC-210 and NGL 200

Lab Management

IT@Sam is in charge of the hours of operation, maintenance of the labs and equipment, lab reservations, and lab assistant scheduling. If you should have any questions regarding the computer labs or any special requirements for the labs, please contact our Lab Managers.

Melissa Asbury is the point of contact and Lab Manager for the SHSU main campus. Rachel Macy, is the point of contact and Lab Manager for The Woodlands Center.

Lab Maintenance

Faculty may submit problems with the lab's conditions such as lighting, temperature, speed of connection, etc. to the lab managers. For equipment maintenance, submit these problems on the SHSU SamWeb Work order system.

IT@Sam Lost and Found Procedure

The items left by students in the IT@Sam labs are brought to the Service Desk in AB1, Room 144. We attempt to identify the owner, and contact them immediately, usually by e-mail.

Lab Assistant Knowledge Base

Lab Assistants are familiar with the following:

  • Basic PC and Printer Maintenance
  • CD/DVD-R use
  • Drive mapping
  • Email setup
  • Multimedia CD use
  • Options available on the SHSU web site
  • Printing class schedules
  • Printing degree plans
  • Scanner use
  • Sound recording
  • Student account creation
  • Student web page creation (non class-related)
  • Wireless Setup


If you have any questions about what we are asking free to e-mail the Service Desk or call (4-HELP).

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