University Fast Links Academic Affairs Academic Calendar Academic Community Engagement (ACE) Academic Planning and Assessment Accepted Students Admissions (Undergraduate) Admissions (Graduate) Admission Requirements Analytical Laboratory Advising (Medical/Dental Related) Advising (SAM Center) Agricultural Sciences Alumni Association Alcohol and Drug Abuse Initiative Application for Admission Army ROTC - Military Science Athletics Banner Banking Bearkat Camp Bearkat Express Payment Bearkat OneCard Bearkat Transfer Scholarship Blackboard Blinn College Transfers Bookstore Books & Supplies Budget Office Bursar's Office Business Administration Calendars Campus Map Career Services Catalogs Class Schedule Computer Account Creation Computer Labs Continuing Education Controller's Office Correspondence Course Division Counseling Center Criminal Justice Current Students Dean of Students' Office Departments Department of Dance Dining Services Directory Education Educator Preparation Services Emergency Management Employment Opportunities English Language Institute Enrollment Management Environmental, Health and Safety Office Exchange Mail Facilities Space Management Faculty Senate Faculty/Staff Directory Final Exam Schedule Finance and Operations Financial Aid Fine Arts and Mass Communication First-Year Experience General Information Graduate Studies Great Names Honors College Homecoming Human Resources Humanities and Social Sciences IT@Sam IT@Sam Service Desk Institutional Animal Care & Use Committee (IACUC) Institutional Effectiveness Internal Grant Program Institutional Review Board (IRB) International Programs Joint Admission Students KatFacts Library (NGL) Lone Star College Transfers Lowman Student Center Map - Campus Math CAMP Medical & Allied Health Programs McNair Program Military Science Mobile Go Center Music Music Marching Band Music Choir News Nursing Office of Business Services Office of the President Online Information Request Organization Chart Orientation - New Student PACE Parking Payroll Office Physical Plant Procurement and Business Services Procurement Opportunities Project Connect Property Prospective Students Public Safety Quality Enhancement Plan Reading Center Recreational Sports Registration Registrar's Office Research and Sponsored Programs Residence Life Risk Management Sam Shuttle SACS Reaffirmation Sam Houston Memorial Museum SamMenu (Download) SamWeb Sciences Services for Students with Disabilities Schedule of Classes Scholarships SHSU Marketplace Spirit Programs Staff Council Student Activities Student Government Association Student Health Center Student Legal Services Student Money Management Center Student Services Student Services Calendar Summer Camps Technology Tutorials Testing Center Theatre and Dance Today@Sam Tour the University Transcripts Transfer Equivalency Guide Transfer Students TRIES University Advancement University Center University Hotel University Park - Northwest Houston Campus University Police Department Veterans Visitor & Alumni Center The Woodlands Center Writing Center

IT@Sam Newsletter

Lab & Classroom Services

10-Minute Promise

Click Image to Enlarge

IT@Sam is happy to provide you our 10-Minute Promise. All technical support calls that occur during a class will be treated as top priority. For these calls, you can rest assured that we will do our best to have a technician in your classroom within 10 minutes of your call.

If you have an issue arise in your classroom, please dial 4-HELP from any campus phone. When prompted, press 1 for classroom issues. This will make your phone call a top priority.

 

 

---

 

Lab & Classroom Services

IT@Sam has twelve computer labs across the SHSU main campus. Three of these are general use labs for students to use at the scheduled open times: AB4 203, CHSS 130, and the left side of NGL 200.  The other nine labs are used for classroom instruction and are open to students whenever a class is not scheduled.  Schedules for the instructional labs are posted daily at each lab.

IT@Sam also has five labs at The Woodlands Center (TWC) located in The Woodlands, TX. One lab is a general use lab for students to use at the scheduled open times, TWC 315. The other four are instructional labs, and can be found on the second floor.

All Information Technology labs are equipped with Windows 7 workstations*, DVD-RW drives, scanners, printers, USB ports for access with compatible flash/USB drives, and other peripheral items. The labs are available to enrolled students, faculty, and staff.  Lab schedules, reservations scheduled, and reservations requests are available online.

*Macs are available in TWC-210 and NGL 200

Lab Management

IT@Sam is in charge of the hours of operation, maintenance of the labs and equipment, lab reservations, and lab assistant scheduling. If you should have any questions regarding the computer labs or any special requirements for the labs, please contact our Lab Managers.

Melissa Asbury is the point of contact and Lab Manager for the SHSU main campus. Rachel Macy, is the point of contact and Lab Manager for The Woodlands Center.

Lab Maintenance

Faculty may submit problems with the lab's conditions such as lighting, temperature, speed of connection, etc. to the lab managers. For equipment maintenance, submit these problems on the SHSU SamWeb Work order system.

IT@Sam Lost and Found Procedure

The items left by students in the IT@Sam labs are brought to the Service Desk in AB1, Room 144. We attempt to identify the owner, and contact them immediately, usually by e-mail.

Lab Assistant Knowledge Base

Lab Assistants are familiar with the following:

• Basic PC and Printer Maintenance
• CD/DVD-R use
• Drive mapping
• Email setup
• Multimedia CD use
• Options available on the SHSU web site
• Printing class schedules
• Printing degree plans
• Scanner use
• Sound recording
• Student account creation
• Student web page creation (non class-related)
• Wireless Setup

 

If you have any questions about what we are asking free to e-mail the Service Desk or call (4-HELP).