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Technology Notices & Computing Updates

 

Banner Upgrades

On Friday November 30, 2012, IT Enterprise Services will begin upgrading several Banner systems.

  • Banner Accounts Receivable
  • Banner Financial Aid
  • Banner Finance
  • Banner Flexible Registration
  • Banner Human Resources and Position Control

These upgrades provide many updates to: provide new functionality, retain regulatory compliance, enhance performance of certain processes, and other updates. Because of the volume of changes, the Banner system (including mySam, INB, and SSB) will be unavailable until approximately noon on Saturday December 1, 2012. If you have questions or concerns about this upgrade, please contact Jacob Chandler at chandler@shsu.edu.

Cherwell Coming Soon!

After much thought and research IT@Sam has purchased Cherwell, an IT Service Management (ITSM) system. This new product will replace our current Work Order System. We hope to be able to put this system into production by April 2013.

Cherwell will provide a way for us to advertise the services that we provide as a division as well as a way for you to request or report an issue with one of those services. This system also provides ways for us to ensure that we are using best practices in our recording, handling, and communication of incidents to provide the best service .

Keeping watching future IT@Sam Newsletters for more information on this new product and it’s functionality.


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