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IT@Sam Newsletter

Service Desk Stats

In the month of April, the IT@Sam Service Desk handled:

• IT@Sam work orders closed in April: 1127
• Service Desk Calls for April: 2655
• Service Desk Walk-ins for April: 169

Attached to every work order is a survey that you can take to tell us about the experience you had working with us. We evaluate ourselves based on these survey results and therefore greatly appreciate the time taken to fill these out.