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IR Update

Welcome to the March, 2013
issue of IT@Sam Newsletter!


BasketballMarch Madness and Technology

March Madness and Technology collide this month. The annual NCAA tournament is upon us. Do you have all the tools necessary to stay on top of the tournament? Do you want an app that will help you build that unbeatable bracket?

>> Read More


New Employees and Granted Access

Any requests for special access are usually granted in a timely manner. For new employees, we ask that you wait to request this access until their EPAF has been processed.

>> Click to Find Out Why


Security Tip: Cell Phone Security

If you have a smartphone, you have access to limitless resources. You can check your Facebook account as well as your mortgage payments. However, there is a danger to having all that access. You should be fully aware of these risks.

>> Read More


Spring BreakSpring Break Hours

IT@Sam will have modified hours for Spring Break 2013. While students are getting a break from class, we will be here to help maintain our campus technology.

>> Read More



Cherwell, our new Service Management system, will soon be deployed across campus. We’d like to take this time to go over some of the terminology that we will be using once this product goes live.

>> Read More


Tips BlocksTech Tip

For this month's Tech Tip show you how to set up an e-mail alias for your SHSU e-mail and how to make it your primary e-mail.

>> Read More



Technology Tutorial Update

If you are the type of person that loves to have instructions in front of them while they work, then our technology tutorials are for you. We are always updating these and it is a service we are proud to offer you. We have an update to one of our tutorials this month.

>> Check Them Out


Training MouseMarch Technology Training Schedule

IT@Sam will be offering a number of training sessions in various programs throughout the year. With each newsletter, we will list the trainings offered for the month. You can sign up for the trainings on the Human Resources website.

>> Read More


IT@Sam Shout-Outs

IT@Sam would like to "shout-out" to the many different people and teams on campus who make working at SHSU at great experience! This month, we say thanks to Fawzi Noman, Ed Blackburne, Leif Kusch, Karyl Horn, and Maria Busby.

>> Read More


IT@Sam Stats and Survey Results

Each work order performed by IT@Sam has a request for a survey attached to it. These surveys let us know what everyone thinks about IT@Sam. Please take a moment to see how the service IT@Sam provides was rated by your colleagues. We really do value your opinion!

>> Read More


Follow IT@Sam Service Desk On Twitter, Facebook and Blog:

Twitter Icon twitter.com/SHSUServiceDesk

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Blog Icon shsuservicedesk.wordpress.com

pinterest logo pinterest.com/shsuservicedesk


If you'd like to make a suggestion for future content, we'd love to hear from you!



The IT@Sam Newsletter was approved by the Vice President for Information Technology for e-mail distribution to SHSU faculty and staff.

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