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IT@Sam Newsletter

Cherwell Still Going Strong

Cherwell is officially 4 weeks old!

We will continue to offer introductory demonstration sessions throughout the next couple of months. Here are the scheduled trainings for August:

 

Date	Time	Location
August 5	2:00 - 3:00 PM	MLHB 110
August 13	10:00 - 11:00 AM	MLHB 110
August 21	11:00 AM - 12:00 PM	MLHB 110

 

Cherwell Tip of the Month

When looking up the information on your ticket, you can see what team and technician is assigned your ticket. This information is available just below your contact information on the ticket.

If no one has taken ownership of your ticket, the Owned by section will read "Not Yet Assigned."

If no technician owns your ticket just yet, don't worry. It won't be long before one of our many technicians takes ownership and starts working to resolve your issue. If you have any questions about your ticket, please call the Service Desk (4-HELP).

We are contacting a random sampling of clients to solicit feedback about Cherwell. Some responses have included constructive feedback that has helped improve the experience or provide better training, and many of the responses have been positive

We have created several Tech Tutorials for you to become familiar with this new system and we will offer several training sessions as well. If you'd like to attend a training session, please sign up in the Talent Management System.