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Service Teams Provide Faster Support, More
Personalized Service on Campus
In an effort to establish a closer working relationship with clients across campus, IT@Sam has established three service teams. Each building across campus now has a particular service team assigned to it. This means that whenever you have a problem with your office computer, you can expect to see more consistency in who assists you. The goal of the IT@Sam Service Teams is to provide familiar and friendly assistance campus wide.
Service Teams will ensure that:
- There are dedicated people assigned to support you.
- You are able to get to know the people that provide service to your building.
- The people assigned to support you will come to know your special technology needs and custom configurations.
- The technology support service you are provided is consistently fast and efficient
Each service team has dedicated workers from the Tech Shop, the Service Desk and Lab & Classroom Services. Whatever your request, you can be assured that you will receive quality support and timely assistance.
If you have a computer or software issue, please contact the Service Desk (936-294-HELP). They will take care of assigning it to the proper team for you!
Service Team 1:
Buildings:
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Service Desk Eric Herold |
Tech Shop Joel Ahumada |
Computer Labs DJ Viser |
Service Team 2:
Buildings:
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Service Desk Norma Vazquez |
Tech Shop Matthew Major |
Computer Labs Rachel Macy |
Service Team 3:
Buildings:
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Service Desk Melissa Asbury |
Tech Shop Chris Ainsworth |
Computer Labs Clay Danford |
