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Service Teams Provide Faster Support, More
Personalized Service on Campus

In an effort to establish a closer working relationship with clients across campus, IT@Sam has established three service teams.  Each building across campus now has a particular service team assigned to it. This means that whenever you have a problem with your office computer, you can expect to see more consistency in who assists you. The goal of the IT@Sam Service Teams is to provide familiar and friendly assistance campus wide.

Service Teams will ensure that:

  • There are dedicated people assigned to support you.
  • You are able to get to know the people that provide service to your building.
  • The people assigned to support you will come to know your special technology needs and custom configurations.
  • The technology support service you are provided is consistently fast and efficient

Each service team has dedicated workers from the Tech Shop, the Service Desk and Lab & Classroom Services. Whatever your request, you can be assured that you will receive quality support and timely assistance.

If you have a computer or software issue, please contact the Service Desk (936-294-HELP). They will take care of assigning it to the proper team for you!

Service Team 1:

Buildings:

  • Administration Building
  • Allen House
  • Aramark
  • Bank of America Building
  • Blackwood LEMIT Center
  • College of Humanities and Social Sciences Building
  • George J. Beto Criminal Justice Building
  • Industrial Technology
  • James and Nancy Gaertner Performing Arts Center
  • Lowman Student Center
  • Music Building
  • Residence Life
  • Smith Hutson Building
  • Smith Kirkley Building
  • South Paw
  • Theatre
  • University Hotel
  • Vending Service Building
  • William R. Harrell Engineering Technology Center

 

 

Eric Herold
Joel Ahumada
DJ Viser

Service Desk

Eric Herold

Tech Shop

Joel Ahumada

Computer Labs

DJ Viser

 

Service Team 2:

Buildings:

  • Adams House
  • Athletics
  • Bernard G. Johnson Coliseum
  • Camp
  • Counseling Education Center
  • Crimes
  • Estill
  • Evans
  • Health and Kinesiology Center
  • John R. Ragsdale Visitor Center
  • John W. Thomason Building
  • Margaret Lee Houston Building
  • Newton Gresham Library
  • Psychological Services Center
  • Recreational Sports Center
  • Southeast Texas Forensic Science Facility
  • Student Health Center
  • Teacher Education Center
  • University Center

 

 

Norma Vazquez
Matt Major
Rachel Macy

Service Desk

Norma Vazquez

Tech Shop

Matthew Major

Computer Labs

Rachel Macy

 

Service Team 3:

Buildings:

  • Academic Building 1
  • Academic Building 3
  • Academic Building 4
  • Art Complex
  • Chemistry and Forensic Science Building
  • Continuing Education Building
  • Custodial Services Building
  • Dan Rather Communications
  • Energetic Materials Building
  • Farrington
  • Gibbs Ranch
  • LDA/Couns
  • Lee Drain Building
  • Sam Houston Memorial Museum
  • Sam South Complex
  • Spivey House
  • University Post Office

 

 

Melissa Asbury
Chris Ainsworth
Clay Danford

Service Desk

Melissa Asbury

Tech Shop

Chris Ainsworth

Computer Labs

Clay Danford



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