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IR Update

Welcome to the August, 2011
issue of IT@Sam Newsletter


If you'd like to make a suggestion for future content, please let us know. We'd love to hear from you!


MS Office Suites To Be Upgraded

Office 2011Next week, campus' MS Office suites will be upgraded for both PCs and Macs.

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Banner Upgrades Complete, New Mailing Lists Available

This month's Banner Update focuses on Banner Mailing lists and the Banner Upgrades that were successful over the summer.

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Service Teams Provide Faster Support, More Personalized Service on Campus

IT LogoIn order to provide faster, more personal service on campus, IT@Sam has formed three service teams to support you!

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Stay Safe in a Dangerous Online World Part Two: Phishing

This continuation of last month's article about online safety focuses on how to recognize and combat a phishing attempt.

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SHSU and Hewlett Packard Form Partnership

HP Image Sam Houston State University has reached an agreement with Hewlett Packard (HP) Computers to be the main supplier of workstations for campus. The partnership will allow people on campus to have more powerful computers at a lower cost to the university while, at the same time, providing the campus with increased services.

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IT@Sam Shout-Outs

This month's shout-outs go to Kim Childress, Jenny Zimont, Dr. Marilyn Butler, Jana Richie and all of the Banner teams.

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Technology Notices & Computing Updates

This month's notices and updates section covers the end of our dial in modem bank, information about telephone and computer moving work orders, and new information needed to setup Dreamweaver and Contribute to edit a departmental website.

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IT@Sam Staff Updates

IT@Sam is proud to welcome Marcus Keeling and Jenna Shimek on board as our newest full-time employees.

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Win Prizes - Play "IT@Sam I Am"

As IT@Sam continues to grow, we'd like you to get to know some of our hard working employees. The following article features a random employee within IT@Sam. Guess who it is and win a prize!

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Tech Tips

Banner Locked Account ImageLearn how to make your remote desktop experience better, how not to accidentally lock someone's records in Banner and a reminder that IT@Sam is hosting a Cyber Security Awareness poster contest in October.

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Service Desk Stats and Survey Results

Each work order performed by IT@Sam has a request for a survey attached to it. Please take the time to fill out these surveys as they are a great tool to let us know what you guys think about IT@Sam. Please take a moment to see how IT@Sam was rated by your peers.

>> Read More


Follow IT@Sam Service Desk On Twitter, Facebook and Blog:

Twitter Icon twitter.com/SHSUServiceDesk

Facebook Icon facebook.com/SHSUServiceDesk

Facebook Icon facebook.com/SHSUMacusers

Blog Icon shsuservicedesk.wordpress.com





The IR Update was approved by the Assistant Vice President for Information Technology for e-mail distribution to SHSU faculty and staff.

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