Telephone
As the voice of SHSU, this team provides information and customer service to all incoming calls to the University's main lines. Other responsibilities include managing the day-to-day operation of the campus telephone network and providing technical support for its users.
Academic Standards and Programs
- Strategic Goals
- Provide students and faculty with access to Internet-based research and collaboration networks.
- Provide students and faculty with a learning management system to meet their pedagogical needs for web-enhanced or online courses.
- Provide students and faculty with resources and education on new technologies.
- Provide a comfortable, convenient, professional atmosphere for student lab work.
- Indicators
- Computer Services will provide connectivity to the National Lambda Rail (NLR) research computing network.
- Computer Services will increase the percentage of faculty utilizing the web-based learning management system. During FY07, participation was approximately 71%. We will target a participation of 75% for FY08.
- Computer Services will increase the number of participants in one-on-one, group, or town hall training. During FY06 we had 218 participants. Based on current reservations for FY07, we estimate 229 for the year. We will target an increase of 5% for FY08.
- Computer Services will conduct an annual survey of teaching faculty regarding satisfaction level with student computer labs. We will target a 90% satisfaction level for the first year survey.
University Image and Exposure
- Strategic Goals
- Encourage SHSU Computer Services staff to network and collaborate with other technological staff at conferences and other universities.
- Assist University departments with web page design to help increase the Internet search ranking of SHSU.
- Indicators
- Computer Services will continue to attend state, regional, and national conferences. During FY06 Computer Services attended approximately 11 conferences. We will target to increase attendance to 12 conferences for FY08.
- Computer Services will target a goal of three presentations made by Computer Services staff at state, regional, or national conferences during FY08.
- Computer Services will increase the number of visits to the SHSU web site. Visits for calendar year 2006 were approximately 17,000,000. We will target an increase to 20,000,000 for calendar year 2007.
University & Department
Order System
If you have questions about the SHSU Computer Services, please contact us at:
Computer Services
SHSU Box 2449
Sam Houston State University
Huntsville, Texas 77341-2149
Phone: (936) 294-1950
Email: helpdesk@shsu.edu
Fax: (936) 294-1231