Network Software Request - Information

Purpose:

Information Resources maintains in excess of 85 software applications on our campus network. These applications are accessible to all students, staff and faculty with a computer account and are accessible from over 1000 Windows XP, Information Resources maintained computers, on campus.

All network software requests must be submitted to Information Resources using the Workorder System on SamWeb and choose Software - Network as the type of workorder.

You will need to submit a workorder if either of the following:

New Installations:
To request that we install the software that your department may purchase.
Maintain or Keep Current Software:
To request that we leave specific software applications on the SHSU campus network.

NOTE: Any applications for which we have not received a request form may be removed from the list of available network applications. Therefore, if you're using something currently on the network---for classroom purposes or not---, please be sure to complete a Software- Network Workorder to ensure that we keep the software on the network.

Deadlines for Software Request:

To ensure adequate time for installation and testing of new network software, the requests must be received and the software delivered to Information Resources by the specified cutoff dates. However, the sooner, the better! A significant level of testing is needed to assure the application will not impact other programs---and that your students can access it as you intended. After it is installed you will be notified and asked to test the software. Therefore, please leave sufficient time for installation and your testing phase.

Spring November 1

Fall June 1

Summer I/II April 1

Software Requirements:

If you will be requesting the addition of an application to the campus network the following factors must be satisfied when choosing or purchasing an application.

Software must be compatible with Windows XP
Software must be a network application
An adequate number of user licenses must be purchased by your department

What you will need :

What is the Vendor Name, Title, and Version Number of the software?
For how many computers will this software be licensed?
All license information must be supplied to Information Resources with a copy of the software
How will the software be delivered to Information Resources? If Web Download is selected, supply the URL link to the software in the Workorder Description field.
For which semester will the software be requested? Please review the policy page for software Request Deadlines.
Who will need to run this software? If Specified Users or Specified Computer Labs(s) is selected, use the Workorder Description field to specify.
Has this request been approved by your department chair? Please include copy of e-mail approval if so.

Network Software :

The University will strive to provide the campus with software needed for campus-wide use through our network servers whenever financially feasible. Software licensing varies by concurrent, site, or workstation licensing. Purchases will be made to ensure the campus is compliant with the licensing at the lowest cost/best use possible.

Software-Network workorder

IR Update

University & Department
Order System

Dell Personal Purchases

Apple Personal Purchases

If you have questions about the SHSU Information Resources, please contact us at:

Information Resources
SHSU Box 2449
Sam Houston State University
Huntsville, Texas 77341-2449
Phone: (936) 294-1950
Email: helpdesk@shsu.edu
Fax: (936) 294-1231

Spring	November 1
Fall	June 1
Summer I/II	April 1