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Departments of IT@Sam

Information Technology Services

The Division of Information Technology Services

The University has three departments to support the campus information technology within the Division of Information Technology Services: Enterprise Services, Infrastructure and Support Services and Client Services.

 

Administrative | staff profiles |

The purpose of the Administrative team is to supervise the planning, implementation and operation of the University's information systems, including the computing and telecommunications systems. The Admin team provides support (payroll, personnel, budgeting, purchasing, reporting) to the other departmental teams.

Client Services | staff profiles |

The Client Services department manages campus computer labs and classroom technology, licensing and installation of campus software, campus tech support, Web development and technology asset management. The Service Desk is also in the Client Services department and is available to help students with their computer accounts, PINs and profiles.

Enterprise Services | staff profiles |

The Enterprise Services department provides programming, business process analysis, reporting, and database administration support for all the administrative systems such as registration, admissions, grade entry, finance, and payroll. Most of these systems are available through the MySam campus portal.

Infrastructure and Support Services | staff profiles |

The Infrastructure and Support Services department manages the server and networking infrastructure, such as the gigabit connectivity for all campus buildings including residence halls. Each resident has his/her own high-speed internet connection. Also, wireless access points are provided throughout the main campus with SamNet.


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