FAQ

Topics: Registration, Resignation, Enrollment Verification, Transcripts, Graduation, Tuition Rebates

 

REGISTRATION:

1) Instructions on How To Register.

2) Question:  As a new or transfer student what do I need to do before I can register?
Answer:  You must apply for admission http://www.shsu.edu/~adm_www/

• You must be accepted for admission
• You must be TSI compliant www.shsu.edu/tsi
• You must be advised http://www.shsu.edu/~sam_www/
• Check Registration Status online for blocks through the My Sam portal https://mysam.shsu.edu/, then choose the Registration Tab. In the Registration Toolbox channel, choose Registration Status.

3) Question:  Where do I register?
Answer:  Registration is available online through My Sam: https://mysam.shsu.edu/

4) Question:  I'm trying to register for a class and it says I need departmental approval. What do I do?
Answer: All courses requiring departmental approval must be approved by the department chair of the course you are trying to add. Please contact the appropriate department office.

5) Question:  What happens if I cannot pay when payment is due?
Answer:  During the Fall and Spring terms you can choose to have your payments placed in three installments. This option is available after the end of registration.You may also need to contact Financial Aid regarding student loans. If a payment is not made by the deadline your schedule will be deleted.

6) Question:  Can I add a class after registration is closed?
Answer:  No, students will need to wait until the next open registration period to add, change or delete courses to their class schedule.

7) Question: After classes begin how do I add a class?
Answer: You can add courses to your schedule online beginning the first class day through the second class day for summer and the sixth class day for the Spring and Fall terms. Adding a course can be done through "My Sam" by clicking on the Registration tab and then choosing Add or Drop Classes in the Registration Toolbox channel. https://mysam.shsu.edu/

8) Question:  How do I drop a class?
Answer:  You can drop courses from your schedule online beginning the first class day through the fourth class day for summer sessions and through the 12th class day for the Fall and Spring terms. At this time, you may be entitled to a 100% refund. If a course is dropped after the fourth or twelfth class day, no refund is issued and a "Q" is placed by the course on the transcript. "Q" drops can be processed until the last business day before finals begin. See academic calendar or important dates.  Dropping a class can be done through "My Sam"by clicking on the Registration tab and then choosing Add or Drop Classes in the Registration Toolbox channel. https://mysam.shsu.edu/

9) Question:  What do I do if I am trying to register and it says I need to take the THEA?
Answer:  For more information on TSI and THEA, please visit www.shsu.edu/tsi.

10) Question:  My class meets once a week. I didn't get my first test score until after the drop date ended. Can I still drop?
Answer:  No, you cannot drop a class after the deadline.

11) Question:  What do I do if I am trying to register and it says I need to see an advisor?
Answer:  You can obtain the name and contact information of your advisor through SamWeb, Registrar, Advisor Lookup or contact the SAM center at 936-294-4444 or http://www.shsu.edu/~sam_www/.

12) Question:  I am trying to register and it says I have a past due balance, but I have already paid it.  Who should I contact?
Answer:  You will need to contact the Bursar's Office at 936-294-1089 or 1087.

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RESIGNATION:

1) Question:  If I resign do I have to re-apply to Sam Houston State University?
Answer:  Yes, you must re-apply to Sam Houston State University. You will have to apply to the university again by going through the appropriate office. Undergraduate Admissions: http://www.shsu.edu/~adm_www/
Graduate Admissions:  http://www.shsu.edu/~grs_www/

2) Question:  How will a resignation be reflected on my official transcript?
Answer:

• Beginning Fall 2007, if you resign before the 4th class day in summer/12th class day in spring/fall, no record of the resignation is reflected on the official transcript.
• If you resign after the 4th/12th class day a "W" will appear on your transcript for each course, along with the date and "Resigned"note.

3) Question:  Will I receive a refund if I resign?
Answer:  A student enrolled in Sam Houston State University may be entitled to a refund of tuition and fees after they resign. Please check the refund schedule:
http://www.shsu.edu/~reg_www/schedule/spring2011/#tuitionresignations

4) Question:  I need to resign for various reasons. What is the resignation policy?
Answer:  A Resignation can be done by fax, in person, or by mail. You can access the form online through Registrar's Office - Forms.The fax number is: (936) 294-1737 and the mailing address is: The Office of the Registrar, Box 2029, Huntsville, TX 77341.

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ENROLLMENT VERIFICATION

1) Question:  How do I obtain a Verification of Enrollment?
Answer:  A student's enrollment verification is available online. For Spring and Fall terms, verifications are available One week after the 12th class day for Spring and Fall, and by the 10th class day for summer sessions. https://samweb.shsu.edu/regr04wp/

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TRANSCRIPTS:

 

**Transcript Request Notice**

Due to the high volume of transcript requests, please expect 5-7 days before your transcript request is completed.

 

1) Question:  How can I obtain a copy of my official transcript?
Answer:  Transcripts may be requested in person, by mail or online. Each request requires the student's signature for release.

Transcript requests received by mail may take up to 5-7 days to be processed and sent from the Registrar's Office.. Transcripts may not be faxed. Transcripts will not be released to students financially indebted to the university or tagged by another department.

The fee for a transcript is $5.00. There is no charge for those who are currently enrolled due to a mandatory fee paid each term that a student attends SHSU. The fee covers five official transcripts per term as long as the student is currently enrolled and five official transcripts for one year after receiving a confirmed degree from SHSU. This fee also eliminates the drop/add fees and late registration fees beginning with the Fall Term 2007.

2) Question:  I cannot obtain a copy of my official transcript because I need to complete EXIT COUNSELING. What should I do?
Answer:  Each student that has received financial aid through SHSU must complete exit counseling upon graduation or a resignation. Exit counseling can be done online. Upon completion of the exit counseling, you will receive a confirmation number. Financial Aid handles all exit counseling issues, if a transcript is urgently needed, the student must contact Financial Aid directly http://www.shsu.edu/~fao_www/

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GRADUATION:

1) Question:  Where do you file your Official Declaration of Major?
Answer: See your major department to file the Official Declaration of Major

Question:  How do I submit my Application for Degree to the Registrar's Office?

• Apply online through SamWeb: https://ww2.shsu.edu/ and pay with credit/debit card.
• OR: Apply in person at the Registrar's Office.

Application fee is $30.00 by the 12th class day (see Academic Calendar for published deadline dates). If applying after the deadline date, you will be required to pay an additional $30.00 late fee.

2) Question:  Am I required to submit an Application for Degree if I do not plan to participate in the commencement ceremony?
Answer:  YES! All students who plan to complete degree requirements and want a degree posted to their transcript must apply prior to the commencement ceremony with the Registrar's Office.

3) Question:  How often will I be required to be advised prior to graduating?
Answer:  Once you have completed 90 hours of academic work, you will be required to be advised each term.

4) Question:  Whose responsibility is it to make sure that all the degree requirements are met for a degree?
Answer:  It is the student's responsibility to know the requirements for a degree and any specific requirements that must be met for specific majors. This information can be located in various ways:

• Check your Degree Works degree audit for areas which read "NO" which means that an area of your degree plan has NOT been met.
• Be advised each term with an academic advisor.
• Know the requirements for a degree as stipulated through the ONLINE Undergraduate Catalog http://www.shsu.edu/catalog/

5) Question:  Can I participate in the commencement ceremony if I am not completing my degree requirements this term?
Answer:  NO! Students must have completed or be enrolled in the course work necessary to complete their degree in order to participate in the commencement ceremony.

6) Question:  What if I am deficient grade points to meet the 2.0 grade point average required for a degree, will I still be able to participate in the commencement ceremony?
Answer:  Students who are deficient more than 9 grade points of the 2.0 required GPA will NOT be allowed to participate in the commencement ceremony.

7) Question:  If grades are due after the commencement ceremony, how will I know that I will be able to participate in the commencement ceremony and have a degree posted?
Answer:  The Registrar's Office is aware of the grade deadlines and if you are enrolled in the course work to complete the degree requirements AND have submitted your Degree Application, you will be allowed to participate in the commencement ceremony.

8) Question:  What if I fail a course in my final term that was required for my degree?
Answer:  You will be required to reapply for graduation for the term in which you complete that required course.

9) Question:  What if I need to take a course at another institution and transfer it to Sam Houston State University to meet my degree requirements?
Answer:  Be sure that you have not exceeded the 66 academic hours from a community or junior college before you decide to enroll in that course, AND be sure that the transfer institution will be able to provide a grade to the SHSU Registrar's Office by the established grade deadline per the Academic Calendar.

• If that institution's calendar does not coincide with our grade deadline, you should not take that course through that institution. You should check on both of these items prior to enrolling in any course work at another institution.

10) Question:  When can I expect to have my degree posted and receive my diploma once my degree requirements are completed?
Answer:  Degrees are posted at the close of each long term and the second summer session only. Diplomas are mailed to the permanent address on record approximately 6-8 weeks after commencement.

IMPORTANT GRADE DEADLINE: The grade deadline for SHSU is posted on the Academic Calendar and the Registrar's Calendar. All grades including correspondence and transfer grades are due to our office by the grade deadline set in our Academic Calendar.

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TUITION REBATE:

1) Question:  How do I found out if I qualify to get the Tuition Rebate?
Answer:  Students are required to apply for the rebate on forms provided by the institution prior to receiving their baccalaureate degrees and to keep the institution apprised of their addresses for at least 30 days after their graduation date. Applications are available on the web or in the Registrar's Office. For further details regarding eligibility, please visit the tuition rebate form.