Physical Plant - Sam Houston State University
2424 Sam Houston Ave, Huntsville, TX 77341
936-294-1868
Customer Service Center
             Our purpose is to be a support function to all areas of Sam Houston State University.
  

EMERGENCY OR URGENT
(A Threat to LIFE, PROPERTY, or HEALTH)
SERVICE REQUESTS:

Between 8:00 a.m. and 5:00 p.m.
Call Work Control at
(936) 294-1868

After 5:00 p.m., Weekends, or Holidays
Call University Police Department at
(936) 294-1794

Work Request
Procedures

Responsibilities include:

  • Processing Work Requests
  • Processing Key & Lock Requests
  • Assisting with the Processing of Work Estimates
  • Communicating with the Craftsmen
  • Coordinating with University Departments
  • Computing Labor & Material Charges for Billing Purposes
  • Invoicing Various Departments for Requested Work

 

FAMIS - WORK ORDER SYSTEM

THESE ARE HELP OR "HOW TO" LINKS:

Authorization for FAMIS Self Service Special Privileges FORM (PDF)

SELF-SERVICE "HOW TO" POWER POINT

NOTE:  USE MOZILLA FIRE FOX TO VIEW POWER POINT

SELF SERVICE MANUAL (PDF)

THE WORK REQUEST PROCESS

EMERGENCY:  When a request for service is received at the Physical Plant that involves a threat to life, property, or health, the Forepersons or Technicians are alerted by radio or phone immediately.

ROUTINE: ALL non-emergency requests must be routed thru the online FAMIS self-serve form.  Neither written, faxed nor email requests will be accepted.

All requests involving temperature control, plumbing problems, and security issues (broken locks, broken windows, etc.) are given out the same day as received. When non-emergency requests are received in the Physical Plant Office, a work order is created and the information is passed on to the appropriate shop foreperson. The foreperson then schedules and assigns the requests to individual technicians in that shop.

 
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