Work Control Center - Physical Plant

Responsibilities include:

Processing Work Requests
Processing Key & Lock Requests
Assisting with the Processing of Work Estimates
Communicating with the Craftsmen
Coordinating with University Departments
Computing Labor & Material Charges for Billing Purposes
Invoicing Various Departments for Requested Work

Our purpose is to be a support function to all areas of Sam Houston State University.

EMERGENCY OR URGENT
(A Threat to LIFE, PROPERTY, or HEALTH)
SERVICE REQUESTS:

Between 8:00 a.m. and 5:00 p.m.
Call Work Control at
294-1868

After 5:00 p.m., Weekends, or Holidays
Call University Police Department at
294-1794

FORMS

Work Request

Key Request

Special Events

Customer Feedback

THE WORK REQUEST PROCESS

When a request for service is received at the Physical Plant that involves a threat to life, property, or health, the Forepersons or Technicians are alerted by radio or phone immediately.

All requests involving temperature control, plumbing problems, and security issues (broken locks, broken windows, etc.) are given out the same day as received. When non-emergency requests are received in the Physical Plant Office, a work order is created and the information is passed on to the appropriate shop foreperson. The foreperson then schedules and assigns the requests to individual technicians in that shop.

EMERGENCY OR URGENT (A Threat to LIFE, PROPERTY, or HEALTH) SERVICE REQUESTS:

FORMS

THE WORK REQUEST PROCESS

EMERGENCY OR URGENT
(A Threat to LIFE, PROPERTY, or HEALTH)
SERVICE REQUESTS: