VICTOR E. SOWER, Ph.D., C.Q.E.
Author and Quality Management
Consultant
601 Elkins Lake
Huntsville, Texas 77340
e-mail: sowerv@shsu.edu
Distinguished Professor Emeritus
of Management
Piper Professor
Sam Houston State University
Education:
Ph.D.
M.B.A.
B.S. Virginia Polytechnic Institute
and
Certification:
American
Society for Quality (A.S.Q.) Certified Quality Engineer (C.Q.E.)--Cert. No.
30187
Academic
Experience:
Distinguished Professor Emeritus of
Management (2009-present),
Professor (2001-2008), Associate Professor (1996-2001), Assistant Professor (1990-1996), Sam
Houston State University. Courses
taught: Operations Management (Gr. &
UG), Quality Assurance Management (Gr. & UG), Purchasing & Materials
Management (UG), Small Business Management (Gr. & UG), International
Business (Gr. & UG), Management of Innovation & Technology (Gr.), Global
Supply Chain Management (Gr. & UG), Principles of Management (UG),
Quantitative Tools for Business (Gr.), Operations Management for Educational
Administrators (Gr.). Taught in 1997
& 1998 SHSU Summer Program in
Lecturer
(1989-1990), Teaching Fellow
(1988-1989),
Visiting Lecturer (2011) Baden-Wurttemberg Cooperative State University
at Bad Mergentheim, Germany. Course taught: Change Management (UG)
Research:
Publications—Books
Sower, V., & F. Fair. Insightful
Quality: Beyond Continuous Incremental Improvement. Book under contract with Business Expert
Press. Expected publication in 2012.
Zelbst, P., & V.
Sower. RFID for the Operations and Supply Chain Professional (2012).
Business Expert Press—ISBN 978-1-60649-268-0.
Sower, V. & C. Sower. Better
Business Decisions Using Cost Modeling: For Procurement,
Operations, and Supply Professionals (2012). Business Expert Press—ISBN 978-160649-266-6.
Sower, V. Essentials
of Quality with Cases and Experiential Exercises (2011). John Wiley & Sons, Inc.—ISBN
978-0-470-50959-3.
Sower, V., J. Duffy, & G.
Kohers. Benchmarking in Hospitals:
Achieving Best-In-Class Performance without Having to Reinvent the Wheel
(2008). American Society for
Quality--Quality Press—ISBN 978-0-87389-722-8.
Sower,
V., M. Savoie, & S. Renick. An
Introduction to Quality Management and Engineering (1999), Prentice Hall
—ISBN 0-13-936841-8.
Sower, V.,
J. Motwani, & M. Savoie. Classic
Sower,
V. Time
Study for the Small Business. A
small business assistance manual published by
Publications‑‑Refereed
Journals
Simmons, A., & V. Sower. “Leadership
Sagacity and its Relationship with Individual Creative Performance and Innovation.” Accepted for publication in European Journal of Innovation Management, vol.
15, no. 2.
Sower, V., P. Zelbst, & Q. Gu. “The Usage and Effect of Benchmarking on
Supply Management Performance Improvement.”
Accepted for publication in Production
and Inventory Management Journal.
Zelbst, P.,
V. Sower, K. Green, & R. Abshire. “Impact of RFID Technology
Utilization on Organizational Agility.” Accepted for publication in Journal of
Computer Information Systems.
Zelbst, P., K. Green, V.
Sower, & P. Reyes. “The Impact of
RFID Utilization on Manufacturing Effectiveness and Efficiency.” International
Journal of Operations & Production Management
vol. 32, no. 3, 2012, xxxx.
Zelbst, P., K. Green, & V.
Sower. “Impact of RFID Technology Utilization
on Operational Performance.” Management Research Review vol. 33, no.
10, 2010, 994-1004.
Zelbst, P., K. Green, V.
Sower, & G. Baker. “RFID Utilization
and Information Sharing: The Impact on
Supply Chain Performance.” Journal of Business & Industrial
Marketing vol. 25, no. 8, 2010, 582-589.
Zelbst, P., G. Frazier, & V.
Sower. “A Cluster Concentration Typology for Making Location
Decisions.” Industrial
Management & Data Systems vol. 110, no. 6, 2010, 883-907.
Zelbst, P.,
K. Green, R. Abshire, & V. Sower.
“Relationships among Marketing Orientation, JIT, TQM, and Agility.” Industrial
Management & Data Systems, vol. 110, no. 5, 2010, 637-658.
Zelbst, P., K. Green, V.
Sower, & P. Reyes. “The Impact of Supply
Chain Linkages on Supply Chain Performance.”
Industrial Management & Data
Systems, vol. 109, no. 5, 2009, 665-682.
Carter, C.R., Sanders, N.R., Dong, Y.,
Green, K., Holmstrom, J., Sower, V., Zelbst, P., “OSM
Forum,” Journal of Operations Management
(2008), doi:10.1016/j.jom.2008.07.002
Zelbst, P., V. Sower, & K.
Green. “An Experiential Approach to
Develop an Understanding of RFID Technology.”
International Journal
of Management in Education,
vol. 2, no. 4, 2008, 419-431.
Sower, V. “Benchmarking in Hospitals: When
You Need More than a Scorecard.” Quality Progress, vol. 40, no. 8, August
2007, 58-60.
Sower, V., R. Quarles, &
E. Broussard. “Cost of Quality Usage and
Its Relationship to Quality System Maturity.”
International Journal of Quality
and Reliability Management, vol. 24, no. 2, 2007, 121-140.
Sower, V,
& J. Sower. “Moderator Variables in
Cultural Values and Business Ethics Research:
Important to External Validity.” Southwest Business and Economics Journal,
vol. 13, 2004-2005, 1-18.
Sower, V., & F. Fair. “There
is More to Quality than Continuous Improvement:
Listening to Plato.” Quality Management Journal, vol. 12, no.
1, 2005, 8-20.
Spencer, J., V. Sower, & M. Muehsam.
“Differences in the Ethical Orientations of Upper Level
Sower,
V., & R. Abshire. "Successful
Implementation of Advanced Manufacturing Technology: A Cross Sectional Study." International Journal of Computer
Applications in Technology, vol. 16, no. 1, 2003, 12-20. (Actually published in June 2002).
Motwani,
J., V. Sower, & D. Mirchandani. “User Perception of the Benefits of
Implementing an ERP System: A Case
Study.” Journal of International
Information Management, vol. 10, no, 2, Fall 2001, 1-12. (Actually published
in Dec. 2002).
Sower,
V., J. Duffy, W. Kilbourne, G. Kohers, & P. Jones. “The Dimensions of Service Quality for
Hospitals: Development of the KQCAH
Scale.” Health Care Management Review, vol. 26, no. 2, Spring 2001, 47-59.
Sower, V.,
R. Abshire, & N. Shankman. “A Cross-Cultural Study of the Ethical
Orientations of Senior-Level Business Students.” Teaching
Business Ethics, vol. 1, no.4, 1998, 379-397.
Michael,
R., V. Sower, & J. Motwani. “A
Comprehensive Model for Implementing Total Quality Management in Higher
Education.” Benchmarking for Quality
Management & Technology, vol. 4, no. 2, 1997, 104-120.
Sower,
V. "A Table-Top Flexible
Manufacturing Cell for Use in the Production/Operations Management
Classroom." Journal of Management
Education, vol. 21, no. 2, May 1997, 200-208.
Sower,
V., J. Motwani, & M. Savoie.
"Classics in Production and Operations Management." International
Journal of Operations & Production Management, vol. 17, no. 1, January
1997, 15-28. Recipient of ANBAR Citation
of Highest Quality Rating in recognition of “outstanding contribution to the
literature and body of knowledge.”
Brashier,
L., V. Sower, J. Motwani, & M. Savoie.
"Implementation of TQM/CQI in the Health-Care Industry: A Comprehensive Model." Benchmarking
for Quality Management & Technology, vol. 3, no. 2, 1996, 31-50.
Motwani,
J., V. Sower, & L. Brashier.
"Implementing TQM in the Healthcare Sector: Current Efforts and Future Research
Directions." Health Care Management Review, vol. 21, no. 1, Winter 1996, 73-82. Reprinted in Stupak, R., & P. Leitner (ed.). Handbook of Public Quality Management. New York:
Marcel Dekker, Inc., 2001, 687-696.
Sower,
V., J. Motwani, & M. Savoie. "Delta Charts for Short Run
SPC." International Journal of Quality and Reliability Management, vol.
11, no. 6, 1994, 50-56.
Sower,
V., M. Savoie, & J. Motwani.
"The Use of Simulation for Determining Optimum Levels of Buffer
Inventories in a JIT Environment: A New
Perspective on Implementation of JIT." International
Journal of Management and Systems, vol. 9, no. 3, September‑December
1993, 287‑299.
Motwani,
J.G., V. Sower, & M.E. Rosenfeldt.
"Adapting Deming's Philosophy:
An Evaluative Model."
Industrial Management & Data Systems, vol. 93, no. 8, 1993, 3-7.
Sower,
V., J. Motwani, & M. Savoie.
"Are Acceptance Sampling and Statistical Process Control
Complementary or Incompatible?" Quality Progress, vol. 26, no. 9,
September 1993, 85‑89. Also
reprinted in Dowdey, D., B. Jones, & K. Pannell, TR5: To Research, To Read, To
Reason, To Write, To Report. An
Introduction to Research Writing (1998), Simon & Schuster, 515-516.
Sower,
V. "The Effects of SPC
Implementation on the Plastics Molding Industry in
Sower, V.,
& P. Foster. "Implementing and
Evaluating Advanced Technologies: A Case
Study." Production and Inventory Management Journal, vol. 31, no. 4, Fourth
Quarter 1990, 44‑48.
Publications—Presentations
in Refereed Proceedings
Sower, V. & C. Sower. “Cost Modeling Applications in the Decision
Making Process: A Service Outsourcing
Example.” Accepted for presentation at
the 97th Annual International Supply Management Conference in
Baltimore, MD (ISM 2012).
Zelbst, P.,
V. Sower, K. Green, & R. Abshire. “Impact of RFID Technology
Utilization on Organizational Agility.” 2011
Proceedings of the Southwest Academy of Management, 335-347.
Zelbst, P.,
V. Sower, K. Green, & R. Abshire. “Marketing Orientation, JIT, TQM, Agility,
Operational Performance and Logistical Performance.” Presented at the 2009 Decision Sciences
Institute Annual Meeting, San Antonio, TX.
Sower, C., V. Sower, & L.
Nguyen. “Constructing Industry Specific
Cost Models & Applying Them to Lower Costs.” 2009
Conference Proceedings 94th Annual International Supply Management
Conference.
Zelbst,
P., G. Frazier, & V. Sower. “An Improved
Cluster Concentration Typology for Examining the Fit Between Organization Needs
and Cluster Concentration Characteristics in Location Decision Making.” Proceedings of the Southwest
Academy of Management (2009), 381-409. Selected as the Best Paper for the Technology,
Innovation and Operations Management Track.
Zelbst, P., K. Green, V.
Sower, & P. Reyes. “Supply Chain
Linkages: Power, Benefits, and Risk
Reduction.” Proceedings of the Southwest Decision Sciences Institute (2009),
483-496.
Zelbst, P., K. Green, V.
Sower, & G. Baker. “RFID Utilization
and Information Sharing Impact on Supply Chain Performance.” Advances
in Marketing 2009: Proceedings of the Association of Collegiate Marketing
Educators Conference (2009), 170-172.
Sower, V., J. Duffy, & G.
Kohers. “Critical to Quality
Characteristics of Excellent Hospitals:
A Case Study Approach.” Southwest Academy of Management Proceedings
of the 50th Annual Meeting (2008), 1-14.
Sower, V., J. Duffy, & G.
Kohers. “Perceptions of Emergency Room
Care: The Elderly versus Younger
Patients: An Exploratory Study.”
Sower, V. “Estimating External Failure Costs: a Key Difficulty in COQ Systems.” Proceedings of the American Society for
Quality's 58th Annual Quality Congress (2004), 547-551. (Invited by Nick Shepherd).
Sower, V., J. Duffy, & G.
Kohers. “Integrating Patient Feedback
into the Continuous Improvement Process in Hospitals: A Tale of Three Hospitals.”
Sower, V.,
& R. Quarles. “Cost of Quality: Why More Organizations Do Not Use it
Effectively.” Proceedings of the American Society for Quality's 57th Annual Quality
Congress (2003), 625-637. (Invited
by
Sower, V.,
R. Quarles, & S. Cooper. “Cost of
Quality Distribution and Quality System Maturity: An Exploratory Study." Proceedings
of the American Society for Quality's 56th Annual Quality Congress (2002),
343-354. (Invited by John Shottmiller).
Sower,
V. “Web-Based Instruction and the Big
Picture: A Case Study.” Decision Sciences Institute Southwest
Region Proceedings (2002), 50-52.
Recognized with the 2002 Alpha Iota Delta Innovative Education Paper
Award from Decision Sciences Institute Southwest Region.
Spencer,
J., V. Sower, & M. Muehsam. “Ethical
Orientations of Upper Level American and Mexican Business Students in Secular
and
Sower,
V, & J. Sower. “Important
Considerations for Conducting Cross-Cultural Ethics Research: The Case of
Sower,
V., J. Duffy, W. Kilbourne, & P. Jones.
“The Dimensions of Service Quality for Hospitals: Development of the KQCAH Scale.” Proceedings
of the 5th International Conference of the Decision Sciences
Institute in
Sower,
V., & R. Lovell. "Quality
Circles in the University Classroom: An
Evolutionary Study." American Society of Business &
Behavioral Sciences--Proceedings of the Third Annual Meeting (1996), 1-7.
Sower,
V., J. Motwani, & M. Savoie.
"Classics in Production and Operations Management." 1995
Proceedings, Decision Sciences Institute (1995), 1203-1205.
Sower,
V. "Experiential Learning in
Operations Management Education." Proceedings of the APICS E & R
Foundation Conference on Teaching & Implementing New Manufacturing
Technologies (July 1995), 68-72. (Invited by Michael Lythgoe).
Sower,
V. "SPC Implementation in the
Plastic Molding Industry in
Sower,
V., R. Lovell, & G. Walker. "A
Table‑top Flexible Manufacturing Cell for Use in the Quality Assurance
Management Classroom." Proceedings, The Tenth International
Conference of the
Savoie,
M., J. Motwani, & V. Sower. "Insights
into Implementing ISO 9000."
Sower,
V.,
Ferrer-Westrop, S., R. Abshire, & V. Sower. "The Relationship Between the Human
Elements of JIT and Service Sector Sales Professionals' Customer Orientation
and Job Satisfaction." 1991 Proceedings Decision Sciences Institute
(1991), 1692‑1694.
Sower,
V., J. Motwani, & M. Savoie.
"Difference Control Charts for Short Run SPC." 45th
Annual ASQC Quality Conference Transactions (1991), 528‑532.
Sower,
V., & G. Walker. "The Decline
of
Motwani,
J., R. Subramanaian, M. Kassaee, V. Sower, & M. Savoie. "Integrating Computer Integrated
Manufacturing: A Systems
Approach." 1991 Southwest Division, The
Savoie,
M., V. Sower, & J. Motwani.
"80/20 ‑‑ Quality of Design in Systems
Development." 44th Annual ASQC Quality Congress Transactions (1990), 297‑302.
Savoie,
M., V. Sower, & J. Motwani.
"The Impact of Quality on
Sower,
V., J. Motwani, & M. Savoie.
"The Case for Internal Consultants in Multi‑plant
Manufacturing Companies." 1990 Southwest Division, The
Motwani,
J., V. Sower, & M. Rosenfeldt.
"Operationalizing the Process of Quality Improvement: An Exploratory Field Study of a Company
Quality Profile." 1989 Southern Management Association
Proceedings, 384‑386.
Publications--Manuals,
Chapters, Cases:
Sower,
V. “Custom Cabinets, Inc.” A case included in the 9th edition of Stevenson,
W., Operations Management (2006),
Irwin-McGraw-Hill, pp. 308-309.
Sower,
V. “Hi-Ho Yo-Yo, Inc. Number 4.” A case included in the 9th, 10th,
and 11th editions of Stevenson, W., Operations Management (2012), Irwin-McGraw-Hill, pp. 738-739.
Warner,
L., J. Sower, V. Sower, & C. Simpson.
Instructor’s Resource Manual with Transparency
Masters for Educating Young Children from Preschool through Primary Grades
(2005), Allyn & Bacon.
Sower,
V. "Analog Cell Phone,
Inc." A case included in the 7th
and 8th editions of Heizer, J., & B.
Render, Operations Management (2004;
2006), Prentice-Hall.
Sower,
V. "Custom Cabinets." A case included in the 6th edition of Heizer, J., & B. Render, Production & Operations Management (2001), Prentice-Hall.
Sower,
V. “The Writing and Publication Process
for ‘Are Acceptance Sampling & Statistical Process Control Complementary or
Incompatible?’” An essay included in the
text, Dowdey, D., B. Jones, & K. Pannell, TR5: To Research, To Read, To
Reason, To Write, To Report. An
Introduction to Research Writing (1998), Simon & Schuster, 515-516.
Sower,
V. "Mexicana Wire Works." A case included in the 4th edition of Heizer,
J., & B. Render, Production &
Operations Management (1996), Prentice-Hall, 278-280. Also reprinted in the 6-11th editions of
Render, B. & R. Stair, Quantitative
Analysis for Management (1997-2008), Prentice-Hall, 335-336. Also included in the 2nd edition
of Balakrishnan, Render, & Stair, Managerial Decision Modeling with
Spreadsheets (2006), Pearson Education.
Sower,
V. "Westover Electrical,
Inc." A case included in the
4th edition of Heizer, J., & B.
Render, Production & Operations
Management (1996), Prentice-Hall, 101-103.
(also in 5th, 6th, and 7th editions). Also reprinted in Heizer, J., & J.
Nathan, Cases in Total Quality Management
(1997), South Western College Publishing.
Sower,
V. "c-Charts for Quick Multiple
Choice Examination Item Analysis."
An exercise included in the 4th edition of Kvanli, A., C. Guynes, &
R. Pavur, Introduction to Business
Statistics (1996), West, 512-513.
Refereed Presentations:
Zelbst, P., V. Sower, & K.
Utecht. “Experiential Learning: The Benefits of Incorporating Cutting Edge
Technology in the Management Classroom.”
Presented as a symposium at the Southwest Academy of Management
Conference at Oklahoma City, OK, February 27, 2009.
Zelbst,
P., V. Sower, & K. Green. “Bridging the
Level of Understanding and Insight in the Classroom: RFID Reflections.” Presented at RFID: Integrated Supply Chain Symposium at Baylor
University, Waco, Texas, September 18, 2008.
Zelbst,
P., K. Green, & V. Sower. “The
Impact of RFID Utilization on Manufacturing Effectiveness and Efficiency within
a Supply Chain Context.” Presented at
RFID: Integrated Supply Chains Symposium
at Baylor University, Waco, Texas, September 18, 2008.
Zelbst, P., G. Frazier, &
V. Sower. “Cluster Concentrations: A Typology Developed and Tested from the Macro
Perspective.” Presented at the Decision
Sciences Institute 2007 National Conference in Phoenix, AZ 16-18 November 2007.
Zelbst,
P., K. Green, & V. Sower. “Hands on
Approach with RFID in the Classroom.” Presented
at RFID: Integrated Supply Chains
Symposium at Baylor University, Waco, Texas, September 28, 2007.
Kohers,
G., J. Duffy, V. Sower, & M. Duffy.
“Do Health Care Service Delivery Systems Need to be Differentiated?” Presented at the 2006 meeting of the Decision
Sciences Institute,
Sower,
V. “Experiential Exercises in Graduate
Management Classes.” Presented at the
2006 Southwest
Wirth,
S., J. Kavanaugh, & V. Sower. “The
Radial Bearing Team (A).” Presented as
an embryo case at the 2002 Conference of the North American Case Research
Association,
Lovell,
R., V. Sower, & G. Ruiz. "The
Effect of Economic and Cultural Factors on Small Business Strategies in
Duffy,
J., J. Gilmore, R. Lewis, V. Sower, M. Muehsam, & C. Capps. “Scaling the Mountain: AACSB
Accreditation.” Presented as a symposium
at the 1999 meeting of the Southwest Academy of Management in
Lovell,
R., V. Sower, & G. Ruiz. "Small
Business Strategies in
Walker,
G., V. Sower, G. Kohers, & J. Duffy.
"Electronic Technology in the Classroom." Symposium presented at the 1996 Southern
Management Association Conference,
Lovell,
R., & V. Sower. "Quality
Circles in the University Classroom."
Presentation at the fifth annual meeting of The International Academy of
Business Disciplines, New Orleans, LA, April 8‑11, 1993.
Motwani,
J., Y. Kathawala, V. Sower, & M. Savoie.
"World Class Manufacturing Practices of
Sower,
V., M. Savoie, & J. Motwani.
"The Use of Simulation for Determining Optimum Levels of Buffer
Inventories in a JIT Environment."
Presented at POM‑91, the second annual meeting of the Production
and Operations Management Society,
Motwani,
J., M. Savoie, & V. Sower.
"Robots in Manufacturing: An Integrative Perspective."
Presented at POM‑91, the second annual meeting of the Production and
Operations Management Society,
Motwani,
J., M. Savoie, V. Sower. "Global
Manufacturing Strategies: The Case of
Maquiladora." Presented at POM‑91,
the second annual meeting of the Production and Operations Management Society,
Sower,
V., J. Motwani, & M. Savoie.
"The Role of Acceptance Sampling in an SPC Environment." Presented at POM‑90, the first annual
meeting of the Production and Operations Management Society,
Motwani,
J., V. Sower, & M. Savoie.
"Evaluating Quality Assurance Concepts: An Exploratory Field Study." Presented at POM‑90, the first annual
meeting of the Production and Operations Management Society,
Editor-Reviewed and Non‑Refereed Publications:
Sower, V., J. Duffy, & G. Kohers. “Addressing High Nurse Turnover at Bronson
Methodist Hospital.” ASQ Healthcare Update, 31 May 2011.
Sower, V., J. Duffy, & G. Kohers. “Achieving Zero Percent Antibiotic
Administration Rate Errors and Elimination of Surgical Sentinel Events at
Columbus Children’s Hospital.” ASQ Healthcare Update, 5 May 2011.
Sower, V., P. Zelbst, & Q. Gu. “The Usage and Effect of Benchmarking on
Supply Management Performance Improvement.”
SHSU Center for Business &
Economic Development Working Paper No. 10-03MGT, February 2010.
Zelbst, P., K. Green, V.
Sower, & G. Baker. “RFID Utilization
and Information Sharing Impact on Supply Chain Performance.”
Working
Paper No. 08-06MGT, October 2008.
Zelbst, P., K. Green, & V.
Sower. “Impact of RFID Technology
Utilization on Operational Performance.”
Zelbst, P., K. Green, V.
Sower, & P. Reyes. “The Impact of
Power, Benefits, and Risk Reduction Linkages on Supply Chain Performance.”
Zelbst, P., K. Green, V.
Sower, & P. Reyes. “The Impact of
RFID Utilization on Manufacturing Effectiveness and Efficiency within a Supply
Chain Context.”
Sower, V., J. Duffy, & G. Kohers. “Great Ormond Street Hospital for
Children: Ferrari’s Formula One
Handovers and Handovers from Surgery to Intensive Care.” ASQ
Healthcare Update, July 2008.
Zelbst, P., V. Sower, & K.
Green. “An Experiential Approach to
Develop Understanding of RFID Technology.”
Sower, V. “Benchmarking in Hospitals: When
You Need More than a Scorecard.”
Motwani, J., and V.
Sower. “Guest Editorial—Benchmarking in
Services.” Benchmarking – An International
Journal, vol.
13, no. 3, 2006, 229-231.
Sower, V., G. Kohers, & J. Duffy.
“Perceptions of Emergency Department Care by the Elderly.”
Sower, V., & F. Fair. “There
is More to Quality than Continuous Improvement:
Listening to Plato.”
Sower, V., J. Duffy, & G. Kohers.
“Integrating Patient Feedback into the Continuous Improvement Process in
Hospitals: A Tale of Three
Hospitals.”
Sower, V.
& R. Quarles. “Cost of Quality:
Why More Organizations Do Not Use It Effectively.”
Sower, V., R. Quarles, & E.
Broussard. “Cost of Quality Usage and
Its Relationship to Quality System Maturity.”
Sower, V., R. Quarles, & S.
Cooper. “Cost of Quality Distribution
and Quality System Maturity: An
Exploratory Study.”
Grant, D., & V. Sower. “Using Manufacturing Techniques to Improve
Scheduling and Resource Allocation for Repetitive Projects.”
Sower, V. “Student Learning in a
Web-Based Course Compared with a Traditional Classroom-Based Course: A Quasi-Experiment.”
Sower,
V, & J. Sower. “Important
Considerations for Conducting Cross-Cultural Ethics Research: The Case of
Spencer,
J., V. Sower, & M. Muehsam. “Ethical
Orientations of Upper Level
Sower, V., J. Duffy, W.
Kilbourne, G. Kohers, & P. Jones.
“The Dimensions of Service Quality for Hospitals: Development and Use of the KQCAH Scale”
Lovell, R., V. Sower, & G.
Ruiz. “Industria
Electrica de Puebla S.A. de C.V.: Small Business Strategies in
Schrader, R. & V.
Sower. “DRP and Contract Logistics: Alternatives for Distribution Efficiency.”
Sower, V. “Coming up with a Good Idea is Often the
Easiest Part of the Improvement Process.”
SHSU Across-the-University Writing
Program Newsletter, Vol. 15, December 1996, 6-8.
Sower,
V., R. Abshire, & N. Shankman.
"A Cross-Cultural Study of the Ethical Orientations of Potential
Retail Managers."
Sower,
V., & R. Lovell. "Quality
Circles in the University Classroom: An
Evolutionary Study."
Sower,
V., & R. Abshire. "Effects of
Advanced Manufacturing Technology Implementation on Product Value: A Cross Sectional Survey."
Sower,
V., C. Bimmerle, & F. Williams.
"Consequences of Implementing Statistical Process Control: An Exploratory Field Study."
Abshire,
R. & V. Sower. "The Human
Elements of JIT and Service Sector Sales Professionals' Customer Orientation
and Job Satisfaction."
Lovell,
R., & V. Sower. "Quality Circles
in the University Classroom."
Sower,
V. "Longitudinal Study of the Use
of Statistical Process Control Among Plastics Molders in the State of
Sower,
V., & C. Bimmerle. "Statistical
Process Control: A Prerequisite for MRP
and JIT." NAPM Materials Management Group Newsletter, vol. 6, no. 2, March
1991, 3‑6.
Sower,
V. "SPC Implementation in the
Plastic Molding Industry."
Sower,
V., M. Savoie, & J. Motwani.
"Use of Simulation for Determining Optimum Level of Buffer
Inventories in a JIT Environment: A
Strategic Perspective."
Papers/Grants
in Review:
Zelbst,
P., K. Green, V. Sower, & R. Abshire.
"Impact of RFID and Information Sharing on JIT, TQM, and Operational
Performance.” Submitted to Production Planning & Control.
Zelbst,
P., K. Green, V. Sower, & R. Abshire.
"Impact of RFID and Information Sharing on JIT, TQM, and Operational
Performance.” Submitted for presentation
at the 2012 meeting of the South West Decision Sciences Institute.
Simmons, A., & V. Sower. “Leadership
Sagacity and its Relationship with Individual Creative Performance and Innovation.” Submitted for presentation at the 2012
meeting of the SouthWest Academy of Management.
Sower, V., G. Kohers, & J.
Duffy. “Perceptions of Emergency
Department Care by the Elderly.” To be submitted to International Journal for Quality in Health
Care by late 2011.
Wirth, S., J. Kavanaugh, & V. Sower.
“Radial Bearing Team (A).” Revised
and re-submitted to Case Research
Journal.
Kilbourne, W., & V. Sower. “On
the Cross-Cultural Validity of an Abbreviated Schwartz’s Value Inventory.” Submitted to Educational & Psychological Measurement.
Research Grants:
Research
Enhancement Grant, Sam Houston State University, 2000-2001, $5,000, "The
Relationship Between Cost of Quality Distribution and Quality System
Maturity."
Research
Enhancement Grant,
Center for
Middle Eastern Studies Mini Grant, The
Research
Enhancement Grant,
College of
Business Research Grant, Sam Houston State University, jointly with R. Lovell,
1996-1997, $1,500, "Case Study of Industria Electrica De Puebla, SA, De
C.V."
College
of Business Research Grant, Sam Houston State University, jointly with J.
Duffy, 1995-1996, $1,500, "Involving MBA Students to Evaluate Small
Business Outreach Program Effectiveness."
College
of Business Research Grant,
Research
Enhancement Grant,
College
of Business Research Grant,
Research
Enhancement Grant,
Prepublication
Grant, The Dryden Press, jointly with J. Motwani and M. Savoie, 1992‑1993,
$1,500, "Classics in POM."
College
of Business Research Grant,
Research
Enhancement Grant, Sam Houston State University, jointly with R. Abshire, 1991‑1992,
$7,500, "Technology Implementation:
A Survey of a Cross Section of Industries in
College
of Business Research Grant, Sam Houston State University, jointly with R.
Abshire, 1991‑1992, $1,490, "A Cross Sectional Analysis of the
Implementation of Process Technologies in Texas Industries."
Research
Enhancement Grant,
Research
Grant‑in‑Aid,
Presentations/Consultations:
“Operationalizing
the Dimensions of Quality for Products and Services.” Invited guest lecture to the graduate
students in the SHSU College of Business Administration Quality Management
course, Huntsville, TX, 7 February 2011.
Videotaped to become part of the on-line course.
“Behavioral
and Educational Standards in the University Classroom.” Invited presentation to SHSU College of
Business Administration faculty, Huntsville, Texas, 25 March 2010.
“Teaching
and Learning.” Invited presentation to
SHSU Dept. of Management & Marketing tenure track faculty, Huntsville,
Texas, 19 September 2009.
"Patient
Safety Program." Consultation
project for Huntsville Memorial Hospital, Huntsville, Texas, July 2009 – August
2009.
“What is Excellence?” Invited presentation to the Huntsville
Unitarian Universalist Fellowship, Huntsville, Texas, 11 May 2008.
“The Importance of Career Planning with
Openness for Opportunities.” Invited
SHSU Faculty: Up Close and Personal
presentation, Huntsville, Texas, 13 February 2008.
“Project Innovation.” Consultation project for American General Life Companies, Houston, TX, March 2007 – November 2008.
“Experiential Teaching Techniques.” Invited co-presentation with Dr. Joe
Kavanaugh at the SHSU College of Business Administration Effective Teaching
Committee Symposium, Huntsville,
Johnson, S., S. Busch, J.
Duffy, & V. Sower. “Masters Program
for
“Benchmarking in
Services.” A presentation to the SHSU
College of Business Administration Advisory Council,
“Problem Solving for Managers.” A 4-hour seminar conducted for the
management team of CCSI,
“Professionalism in College Teaching.”
Invited presentation at the SHSU College of Business Administration
Effective Teaching Committee Symposium in
“Tricks of the Trade: Managing
Excellence in Teaching and Research.”
Co-presented as an invited session at the Fall 2005 SHSU College of
Humanities and Social Sciences Teaching Conference in
“Assessing Patient
Satisfaction.” Consultation project for
“Change Management.” A 2-hour seminar conducted for the
managers and supervisors of
“Assessing Patient
Satisfaction.” Consultation project for
R. Lewis, V. Sower, &
M. Muehsam. “The Accreditation Process
is Continuous Improvement: The Sam
Houston State University Experience.”
Presented as an invited symposium at the 2000 Continuous Improvement
Symposium of the AACSB—The International Association for Management Education
in
“The Importance of Dealing with the Real Problem.” A 1‑hour
presentation at the Sam Houston State University Small Business Development
Center Piney Woods Entrepreneurship and Small Business Success Seminar,
"Operations
Audit." Consultation project for
the Director of the Good Shepherd Mission,
R. Lewis,
V. Sower, M. Muehsam, & C. Capps.
“Scaling the Mountain: Responding
to AACSB Quality and Continuous Improvement Objectives.” Presented as an invited symposium at the 1999
Continuous Improvement Symposium of the AACSB—The International Association for
Management Education in
“Customer
Service/Service Quality.” A 3-hour
seminar conducted for the Sam Houston State University Graduate School of
Community Bank Management,
“Appropriate
Roles for Web-Based Instruction at SHSU.”
A half-hour seminar conducted for the
“Enhancing
Employee Creativity and Teamwork.” A
2-hour seminar conducted for the East Texas Consortium of Libraries,
“Inventory
Management Assessment.” Consultation
project for Timberland Chemical & Equipment,
“Inventory
and Component Tracking.” Consultation
project for ADCORP,
“Enhancing Employee
Creativity and Teamwork.” A 2-hour
seminar conducted for the staff of the Sam Houston State University Newton
Gresham Library,
“Time and Stress Management in a
Continuous Quality Improvement Environment.”
A 4-hour seminar conducted jointly with Dr. Richard Eglsaer for the
managers and supervisors of
“Quality
Improvement Assessment.” Consultation
project for Key Printing, Inc.,
“Inventory
Management Assessment.” Consultation
project for Master Chemical Corp.,
“Leadership
and Continuous Quality Improvement.” A
1.5-hour seminar for the department heads of
“Technology
in the Classroom.” A symposium conducted
jointly with G. Walker, J. Duffy, and G. Kohers for the
"Continuous
Quality Improvement." Consultation
project for
“SPC in
the Wood Products Industry.”
Consultation project for Louisiana Pacific Corporation, New Waverly,
“SPC
for Supervisors.” A 12-hour seminar
conducted jointly with Dr. Gerald Kohers for the supervisors of the Plywood
Division of Louisiana Pacific Corp., 6 December 1996 and 20 December 1996.
“SPC
for Managers.” A 12-hour seminar
conducted jointly with Dr. Gerald Kohers for the managers of the Plywood
Division of Louisiana Pacific Corp., 18 October 1996 and 21 November 1996.
"Operations
Review." Consultation project for
the Director of the Good Shepherd Mission,
"Quality
Circles in Industry." A 1.5-hour
presentation at the Alpha Kappa Psi 1994 Regional Conference,
"Quality
Management Philosophies." A 4‑hour
presentation at the Sam Houston State University Small Business Development
Center Total Quality Management Conference,
"Benchmarking
Study of Staffing in
"SPC
Seminar for Top Management." An 8‑hour
seminar for EGC Micromet, Inc.,
"SPC
Steering Committee Seminar." An 8‑hour
seminar for EGC Micromet, Inc.,
"Overview
of TQM." A 1‑hour
presentation for TNT Skypak International Express,
"SPC
in the Injection Molding Industry."
An 8‑hour training program in SPC for middle managers and machine
operators for EGC Micromet, Inc.,
"SPC
in the Plastic Extrusion Industry."
A 6-month SPC training program/SPC implementation project for Tandy
Wire,
"SPC
in the Injection Molding Industry."
A 6-month SPC training program/SPC implementation project for Tandy
Molded Products,
Professional
Experience:
Quality Consultant/Author (2009-present). Consultant in the areas of quality and
innovation management. Author of four professional
books, three text books, and numerous articles published in academic and
professional journals and papers presented at academic and professional
conferences.
Manufacturing Consultant (1987-1990),
Tandy Electronics,
General Manager
(1980-1987), Tandy Magnetics,
Research Assistant
(1979-1980),
Process Development Engineering
Manager (1977-1979), Senior
Process Engineer (1973-1977), Process
Engineer (1971-1973), Ampex Corporation, Opelika, Alabama. Manager of process development engineering
for a major magnetic media manufacturer.
Instrumental in development of professional video, instrumentation, and
audio mastering tape products and consumer audio, video, and computer data
storage magnetic media products.
Lieutenant
(1969-1971),
Process Engineer
(1968-1969), Radford Army Ammunition Plant,
University‑Level
Service Activities:
College of Business Administration
Dean Search Committee – Member 2008-2009
NCAA Certification Steering
Committee – Chair 2007-2009
Mass Communication Dept. Chair Search
Committee - Member 2007-2008
Honors Council ‑ Member 1993‑2008
Chair, Admissions & Scholarship
Committee 1994-1995; 2000-2001; 2006-2007
Athletics Advisory Council – Member
2002-2004; 2007-2008
Faculty Advisor of the SHSU Bowling
Club - 2004-2005
National Scholarship Committee –
Member 2003-2008
Dept. Rep. 2004-2007
Visitors’ Center Committee – Member
2002-2004
President’s Special Tribunal –
Member 2003
Task Force on the Academic Culture –
Member 2001-2003
Bearkat
One-Card Director Search Committee – Member 2002-2003
Library Dean Search Committee -
Member 1999-2001
Student Financial Aid Appeals
Committee – Member 2000-2002
Committee for Protection of Human
Subjects in Research - Member 1999-2002
SACS -
Institutional Effectiveness Committee - Executive Chair 1997-1999
Emeritus Professor Selection
Committee - Member 1997-2002
Chair
1999-2002
Student Recruitment & Retention
Committee - Member 1995-1998
Faculty Research Council ‑
Member 1993‑1996
Admission
Standards and Applications Committee ‑ Member 1991‑1994; 1999-2002
Library Committee ‑ Member
1991‑1994
Chair 1993‑1994
Faculty Involvement Program ‑
1991; 1993
Faculty/Student
College-Level
Service Activities:
Facilitator
for process of recommending candidates for Chair in Department of Economics and
Chair in Department of Accounting – 2006
COBA Dean’s Advisory Committee –
Member 2001-2008
Strategic Management Advisory
Committee – Chair 2005-2008
Member
2008-2009
Editorial Review Board, Journal of Business Strategies - 1991-Present
COBA Career Fair Committee – Chair
2000-2001; Member 2000-2008
Web Based Courses/Continuing
Education Oversight Committee – Chair 2001-2005
Search Committee for PGM Director –
Member 2003-2004
Architectural Committee – Member
2002-2005.
AACSB Reaffirmation Committee –
Member 2000-2005
Chair, Steering Committee 2003-2005
Member, Continuous Improvement Sub-Committee
2004-2005
AACSB Accreditation Maintenance
Committee – Member 2003-2004; 2006-2008
COBA Strategic Planning Advisory
Committee – Member 2003-2004
COBA E-Commerce Committee – Member
2000-2001
Academic Awards Convocation
Committee – Chair 1999-2001
International Business Committee –
Member 1999-2001
Effective Teaching Committee - Chair
1997-2001; Member 1997-2004
Faculty Evaluation System Review
Committee - Member 1997-2001
Graduate Advisory Committee - Member
1995-2004
Center for Business and Economic
Development Steering Committee - Member 1991-2002
AACSB Continuity Committee - Member
1995-2000
Reassigned Time Committee - Chair
1995-2000
Technology Committee - Member
1996-2001
Homecoming Committee - Member
1998-2001
AACSB Faculty Steering Committee -
Chair 1994-1995
Faculty Sponsored Freshman
Scholarship Committee - Chair 1995-1996
Quantitative Curriculum Committee -
Chair 1995-1996
Alumni Newsletter Committee - Member
1992-1995
Faculty
Co-Advisor of the Professional Management & Marketing Association - 1991-2002
Faculty Co-Advisor of Alpha
Kappa Psi Professional Business Fraternity - 1993-2008
Faculty
Co-Advisor of the MBA Student Association - 1998-2008
Doctoral
Dissertation Committee Service:
Flores, Adelina. “Evaluating the Effectiveness of Student
Services Perceived by Students Attending a Multi-Institutional
Zelbst,
Pamela. “A Typology of Cluster
Concentrations Based on Factor Conditions of Production and Evolution of Supply
Chain Infrastructures.” 2006.
Masters
Thesis Committee Service:
Gustitis, K. "
Kranich, R.E.
"Implementation of Employee Involvement Teams in Small Texas
Industrial Companies: Status and
Results." 1993. SHSU. (Member).
Kranich, I.
"Industrial Technology Using On‑line Information Retrieval
Systems to Minimize the Redundancy of Design." 1993. SHSU. (Member).
Curriculum/Course Development:
Developed new Masters course, MGT 575 Operations Management for Educational
Administrators, for the masters program for Charter School Principals in
the
Co-developed with Dr. Mitchell Muehsam a new MBA compressed “stem”
course, MGT 530 Quantitative Tools for Business, taught for first time
during the Spring 2002 semester.
Developed Hi-Ho Yo-Yo Integrative Case Study used in
conjunction with SAP R/3 in Accounting and Management classes.
Developed
new web-based version of the MGT 481 Quality
Assurance Management course taught for first time during the Spring 2000
semester.
Developed
new MBA course, MGT 562 Project
Management, taught for first time as MGT 575 during Fall 1999 semester.
Developed
new MBA course, Global Supply Chain
Management, taught for the first time as MKT 575 during Summer 1998 in the
SHSU Summer Program in
Developed new MBA course, MGT
561 Management of Innovation and
Technology, taught for the first time as MGT 575 during the Spring 1998
semester.
Developed new MBA course, Seminar in International Business,
taught for first time as GBA 575 during Summer 1997 in the SHSU Summer Program
in
Developed new MBA course, Seminar in Small Business Management: An International Perspective, taught for
first time as MGT 575 during Summer 1997 in the SHSU Summer Program in
Developed
curriculum for an emphasis in Operations Management for Management
Majors--Available 1995-1996.
Developed
new MBA course, MGT 560 Operations
Management Seminar, taught for first time during Spring 1995 semester.
Developed
new senior undergraduate course, MGT 481 Quality
Assurance Management, taught for first time during Spring 1993 semester.
Designed
and assembled a table‑top flexible manufacturing cell (FMC) for use in
operations management and quality assurance management classes--1993.
Awards,
Honors, and Professional Associations:
Recipient
of Best Reviewer Award General Management/Technology/Management Education Track
of the 2011 Southwest Academy of Management Meeting.
Named
Distinguished Professor Emeritus of Management by Sam Houston State University
(2009).
Recipient
of Best Paper Award for the Innovation and Operations Management Track of the
2009 Southwest Academy of Management Meeting for co-authored paper “An
Improved Cluster Concentration Typology for Examining the Fit Between
Organization Needs and Cluster Concentration Characteristics in Location
Decision Making.”
Recipient
of the Distinguished Service Award—Southwest Academy of Management, February
2009.
Inducted as
Honorary Member of Golden Key International Honour
Society, November 2008.
Recipient
of the 2008 Excellence in Service Award--
Doctoral Student Consortium Counselor,
Co-Editor of Special Edition of Benchmarking
– An International Journal,
vol. 13, no. 3, 2006. Topic: Benchmarking in Services.
Recipient of the 2005 Minnie Stevens Piper Foundation
Piper Professor Award.
Profiled in
the Reviewer Profile section of the Winter 2004 edition of the American Society
for Quality’s Quality Press Connection.
Recipient
of the 2002 Alpha Iota Delta Innovative Education Paper Award from Decision
Sciences Institute Southwest Region for the paper, “Web-Based Instruction and
the Big Picture: A Case Study.”
Recipient
of the 2001 Excellence in Research Award--
Nominated
by Professional Management & Marketing Association for 2000 Sammy Award for
Best Student Organization Advisor.
Recipient
of Best Paper Award for the International/Research Methods Track of the 2000
Southwest Academy of Management Meeting for co-authored paper, “Important
Considerations for Conducting Cross-Cultural Ethics Research: The Case of Israel.”
Recipient
of Best Paper Award for the Gender/Social/Legal Track of the 2000 Southwest Academy
of Management Meeting for co-authored paper, “Ethical Orientations of Upper
Level American and Mexican Business Students in Secular and Catholic
Universities.”
Appointed
as Visiting Scholar at The University of Texas at
Recipient
of 1997 ANBAR Citation of Excellence for co-authored article, “Classics in
Production and Operations Management,” in recognition of “outstanding
contribution to the literature and body of knowledge.”
Honorable
Mention in the 1996 Southern Business Administration Association Innovative
Teaching Awards Program. Paper title: “A
Practical Final Examination in the Quality Assurance Management Class.”
Recipient
of 1996 Excellence in Teaching Award--
1996 and
1997 Nominee for the Carnegie Foundation for the Advancement of Teaching
Recipient
of 1994 Innovative Achievement Award in Recognition of Outstanding Achievement
in Curriculum Innovation from the SouthWestern
Business Deans' Association. Paper
title: "A Table‑top Flexible
Manufacturing Cell for Use in the Production/Operations Management
Classroom."
Listed
in Who's Who in Science and Engineering,
Who's Who in the World, Who's Who in
Recipient
of 1989 University of
Second
Place in APICS Region VI 1988 Graduate Student Paper Competition. Paper title:
"Statistical Process Control:
A Prerequisite for MRP and JIT."
Completed
Selected
as an Outstanding Young Man of
Distinguished Military Graduate of
Virginia Polytechnic Institute in 1968.
Senior Member, American Society for
Quality
Member of
Technical Media Board and Standing Review Board
Member of Health Care Division and Quality Management
Division
Presenter,
Annual Quality Conferences
Certified as
a Quality Engineer
Senior
Member, American Institute of Chemical Engineers
Member,
American Production & Inventory Control Society
Member,
Editorial Review Board, Journal of
Operations Management
Judge,
1999, 2000, 2001 International Student Paper Competition (
Presenter,
APICS E & R Foundation Conference.
Ad Hoc
Reviewer,
Reviewer,
Annual Meeting,
Southern
Management Association (1989 – 2005)
Presenter;
Reviewer
Track Chair;
Presenter; Reviewer; Discussant; Session Chair
Electronic
Media Director, 2006-2009
Doctoral
Consortium Counselor, 2007
Decision
Sciences Institute
Presenter;
Reviewer; Session Chair
Southwest Decision Sciences Institute
Presenter;
Reviewer; Session Chair
Institute for Supply Management
Presenter
Beta Gamma Sigma
American Management Association
American Chemical Society
Honorary Member, Golden Key
International Honour Society
Member,
Editorial Review/Advisory Board:
Journal of Operations Management
Journal of Business
Strategies
International Journal of
Manufacturing Excellence
Health Care Management Review
(2008-2012)
Ad Hoc
Reviewer, Journal of Management Education, International
Journal of Operations and Production Management, Southwest Business and
Economics Journal, International Journal of Quality & Innovation,
Industrial Management & Data Systems, Regional Business Review, Academy of
Management Journal
External Reviewer, Research Grants Council of Hong Kong,
University Grants Committee, a non-statutory advisory body to the SAR
Government of Hong Kong.
Editor,
Hospital Quality Newsletter