Reading Assignment:

Download and read Chapter 5 in Essentials of Quality With Cases and Experiential Exercises.  Review the Discussion Questions at the end of the chapter to be sure that you understand what you have read.

The quality manual provides evidence that a quality system has been designed, the procedures have been approved, and the procedures are under control.  Evidence that the quality system has been implemented must be determined by quality audit (Ch 14).

In the words of APICS, "Resources are much more than people, materials, and machines.  Today, information is the most valuable commodity." (APICS The Performance Advantage, December 1999).  Quality Information Systems (QIS) support the information needs of the overall quality system.  The old adage, "Garbage in--Garbage out," applies to QIS.  Data accuracy and integrity must be assurred in order for the QIS to provide input for good decisions.

Answer Discussion Questions 1-8 and 15-18 at the end of Chapter 5 of the text.  Do not submit these for grading.  Address any confusion you have about a question via e-mail to the instructor.

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