Definitions of Quality

9/7/99


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Table of Contents

Definitions of Quality

Garvin’s Five Definitions

Garvin’s Five Definitions continued

Modern Definition

Garvin’s 8 Dimensions of [Product] Quality

Dimensions of Quality for Services

Dimensions of Quality for Services continued

Dimensions of Quality for Services continued

Dimensions of Quality for Services continued

Dimensions of Quality for Services continued

 Author: Victor E. Sower, Ph.D., C.Q.E.

Email: mgt_ves@shsu.edu

Home Page: http://www.shsu.edu/~mgt_ves/