by
Victor E. Sower, Ph.D., C.Q.E.
This text book will be published by Wiley in early 2010. In addition to the text, there will be an Instructor's Manual, a test bank, and PowerPoint presentations. An outline of the text is shown below. Questions about the text may be sent to sowerv@shsu.edu.
Cover
Acknowledgements
Chapter 1 Introduction to Quality
Chapter 2 Strategic Quality Management and Operationalizing Quality
Chapter 3 Designing Quality into Products and Services
Chapter 4 Innovation and Creativity in Quality
Chapter 5 Quality Systems and Quality Auditing
Chapter 6 Product, Process, and Materials Control
Chapter 7 Design of Experiments
Chapter 8 Quality Improvement Tools
Chapter 9 Metrology, Inspection, and Testing
Chapter 10 Statistical Process Control
Chapter 11 Acceptance Sampling
Chapter 12 Quality Costs
Chapter 13 Human Factors in Quality
Bibliography
Appendix A
Appendix B