Customer Service Satisfaction Survey

The Human Resources Department (HR) is committed to providing excellent customer service.
Your assistance in completing this survey is greatly appreciated.

Choose one of the following answers

I recently contacted HR
I have not recently received services from HR, but have a suggestion or comment

Date of Service: / /

Name of HR employee that assisted you:

Please indicate how you contacted HR:

Phone In-Office Visit E-mail Fax

(Please check "Yes" or "No" to each question and include any applicable comments)

1. Was the HR employee who assisted you friendly and approachable? Yes No

Comments:

2. Was your question or concern resolved to your satisfaction? Yes No

Comments:

3. Please let us know what we do well.

Comments:

4. How can we better assist you in the future?

Comments:

5. Would you like a call back as a follow up to this survey? Yes No

If so, please list your contact information below.
(Contact information is optional)


First Name: Last Name:

Phone:

Department (if applicable):

Thank you for taking the time to complete this survey and provide this valuable feedback.