University of Missouri-St. Louis

Professional MBA Online

BA 5100 - Managerial Communication

September – December 2005

Instructor: Geraldine E. Hynes, Ph.D. Phone: 936.294.4149

Office: Department of General Business & Finance Email: hynes@shsu.edu

College of Business Administration Fax: 936.294.3074

Sam Houston State University

Box 2056

Huntsville, Texas 77341-2056

Course Objectives:

This course presents principles of communication that apply to the needs of today's professionals. It is designed to help students improve the writing and speaking skills that effective managers use in various business contexts. More specifically, students will:

§ Appreciate the importance of good communication skills for business success.

§ Understand the communication process on four levels - interpersonal, group, organizational, and intercultural.

§ Know how to communicate effectively with coworkers, supervisors, subordinates, customers, and other stakeholders.

§ Develop listening habits that enhance interpersonal and organizational communication.

§ Sharpen the oral and written communication skills that are most useful in the workplace and in the UM-St. Louis Graduate Business Program.

Textbooks:

§ Managerial Communication: Strategies and Applications. Geraldine E. Hynes. 3^rd Ed. McGraw-Hill, 2005.

• The Business Writer's Handbook. Gerald J. Alred, Charles T. Brusaw, and Walter E. Oliu. 7^th Ed. Bedford St. Martin's Press, 2003.

§ Packet of handouts and assignments.

Other Requirements:

§ Regular attendance - you will lose 4 points for every class meeting missed.

§ Regular participation and active involvement in class discussions and activities, both online and in class meetings. Up to 10 bonus points can be earned through quality and quantity of participation.

§ Completion of all assignments. Work not submitted by the last class is recorded as a zero.

§ Timely completion of assignments ‑ you will lose 4 points for every day after the deadline that your assignment is submitted or your test is taken.

§ Competency in standard American English. It is not a goal of this graduate course to teach grammar, spelling, punctuation, mechanics, or usage rules. Remedial English and English as a Second Language (ESL) courses are offered through UMSL’s Modern Foreign Languages Department and the Center for Academic Development.

Assignments Summary:

Assignment	Point Value
Exam 1	50
Exam 2	50
Exam 3	50
Impromptu	25
Listening Exercise	25
Interview Role Play	100
Memo Makeover	100
Persuasive Presentation	100
Total Points	500

Final Grade Determination:

Points Final Grade

465-500 = A

450-464 = A- (90%)

434-449 = B+

417-433 = B

400-416 = B- (80%)

384-399 = C+

367-383 = C

350-366 = C- (70%)

less than 350 = F

Note: These categories are firm. Grades will not be curved.

Academic Integrity:

The University of Missouri Collected Rules and Regulations, section 200.010 on Standard of Student Conduct states that students are obligated to adhere to high standards of academic honesty in all their work. Academic dishonesty includes, but is not limited to, cheating, plagiarism, sabotage of the work or intellectual property of another, fabricating information, and disruption of teaching or other University activities.

“In all cases of academic dishonesty, the instructor shall make an academic judgment about the student’s grade on that work and in that course. The instructor shall report the alleged academic dishonesty to the Primary Administrative Officer.” (Sec. 200.010.A.1) Any student who engages in academic dishonesty will fail this course.

BA 5100

Gerry Hynes

Criteria for Evaluating Discussion Board Contributions

You can earn up to 10 bonus course points for your participation in the Discussion Forums. Here is how I will evaluate your contributions:

· Quantity – number of posts overall

· Consistency of participation – number of posts per week

· Relevance – posts that respond to the topic and/or answer the question

· Knowledge – posts that demonstrate understanding of assigned reading

· Depth – posts that display analytical thought

· Initiative – posts that refer to new sources, start a new thread, or offer a new idea

· Collegiality – posts that react to other students’ posts in a respectful tone, even when disagreeing

BA5100 Online—Managerial Communication

Weekly Schedule--Fall 2005

Week	Date	Location	Topic & Assignment	Chapter
1	Sat. 9/17	On campus	Communication in Contemporary Organizations Impromptu Speaking Assignment 1: Impromptus Due	1
1	Week of 9/19	Online	The Managerial Communication Process	2
2	Week of 9/26	Online	Communicating in an Electronic Age Take Communication Styles Survey	3
3	Week of 10/3	Online	Managerial Listening	7
4	Week of 10/10	Online	Principles of Interviewing Employment Interviews, Performance Reviews	12
5	Fri. & Sat. 10/14-15	On campus	Listening and Interviewing Review Assignment 2: TOYF-ACE Exam 1 Assignment 3: Interview Role Plays Due
5	Week of 10/17	Online	The Business Writing Process	Alred
6	Week of 10/24	Online	Contemporary Managerial Writing Style	4
7	Week of 10/31	Online	Routine Documents – Letters, Memos, and Email Document Design	5
8	Week of 11/7	Online	Management Reports and Proposals (M) Assignment 4: Memo Makeovers Due	6
9	Fri. & Sat. 11/11-12	On campus	Exam 2 Meetings and Teams Conflict Management Exercises	13 10
9	Week of 11/14	Online	Managerial Negotiation	11
10	Week of 11/21	Online	Intercultural Managerial Communication Managing Diversity	9
11	Week of 11/28	Online	Making Formal Presentations Principles of Persuasion	14
12	Week of 12/5	Online	Visual Aids and PowerPoint Principles Delivering the Presentation Nonverbal Communication	Lehman 8
12	Fri. 12/9	On campus	Exam 3 Assignment 5: Persuasive Presentations Due