Gibson D. Lewis
Center for Business Research and Economic Development
The Journal of Business Strategies |
|
| Volume 17, Number 1 | Spring 2000 |
| CONTENTS | |
| Service classification
and management challenges |
5-24 |
| Small is beautiful:
The reemergence of the convenience strategy Metters, R., & Ketzenberg, M. |
25-36 |
| The role of middle
management in the knowledge-focused service organization
Blumentritt; R., & Hardie, N. |
37-48 |
| A systems-based frame
work for continuous improvement: A service sector application
Reid, R.A., & Koljonen E.L |
49-64 |
| Service encounter
mismatches: A conceptual framework integrating IT and
job design Mechling, G., & Little, B. |
65-86 |
Gibson D. Lewis
Center For Business and
Economic Development
SHSU Box 2056
Huntsville TX 77341-2056
936-294-1518 Center Office
936-294-3957 Center Fax