Table 2

              Pearson Correlation Coefficients for
                   Demings Mangements System
             Dimensions and Effectiveness Dimensions


Deming's Management               Effectiveness Dimensions
Dimensions*           Satisfaction Productivity  Quality  Effectiveness 
                          (A)          (B)         (C)       (A+B+C)
Corporate Strategy
Point 1  Create constancy of
         purpose for the
         organization 
         "clear mission"    0.45      0.42        0.38        0.43


Point 2  Adopt the new
         philosophy the
         never-ending
         improvement        0.50      0.52        0.40        0.58


Point 14 Involve everybody
         in the organization
         "employee
         participation"     0.62      0.45        0.45        0.68


Human Resource Management
Point 8  Drive out fear
         among employee
         "motivation"       0.46      0.39        0.57        0.48

Point 9  Break down
         organizational
         barriers
         "communication"    0.57      0.69        0.49        0.66

Point 12 Facilitate and
         promote pride of
         workmanship
         "promote
         excellence"        0.69      0.44        0.69        0.58

Measurement of Results
Point 10 Eliminate arbitrary
         numerical goals --
         "quality vs.
         quantity"          0.54      0.39        0.32        0.46

Point 11 Use statistical
         methods for
         improvement --
         "SPC..."           0.43      0.24        0.56        0.44


Training and Supervision
Point 6  Institute modern
         methods of training
         "on the job
         training"          0.48      0.39        0.50        0.43

Point 7  Focus more on
         supervision
         "Supportive
         leadership"        0.58      0.69        0.57        0.64

Point 13 Institute
         extensive
         education and
         training for all   0.59      0.54        0.62        0.65

Quality Assurance
Point 3  Replace mass
         inspection with
         statistical
         monitoring
         at all phases      0.46      0.47        0.42        0.50

Point 5  Constant improvement
         through "team
         building"          0.36      0.54        0.59        0.55

Purchasing Policies
Point 4  Stop awarding
         business on basis
         of price -- quality
         vs. price         0.47      0.35        0.43        0.56

*All P < .05