SHC - Services

In compliance with state and federal laws, the Student Health Center cannot release any personal health information without a student’s written consent.

• Patient Rights and Responsibilities

  Patient Rights:

  • You have the right to receive considerate, respectful, and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, or disability status.
  • You have the right to know the names and qualifications of your providers, nurses, and all health care team members providing your care.
  • You have the right to request a specific provider for you visit.
  • You can expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments. You may ask for a chaperone during any type of exam.
  • You have the right to be told by your provider about your diagnosis, the benefits and risks of treatment, and the expected outcome of treatment.
  • You have the right to participate in decisions about your care, your treatment, and services provided, including the right to refuse treatment.
  • You have the right to give written informed consent before any procedure begins.
  • You can expect that all communication and records about your care are confidential, unless disclosure is permitted by law. You have the right to see or get a copy of your medical records.
  • You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for identification, diagnosis, or treatment.
  • You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your provider or nurse. Additionally, you may request to speak with the medical director or the SHC director or complete a Patient Grievance form. If your concern is not resolved to your liking, you may also file a grievance with the Dean of Students at the following website: https://www.shsu.edu/dept/dean-of-students/std_grievance_proc.html

  Patient Responsibilities:

  We want to encourage you to speak openly with your health care team, take part in your treatment choices, and promote your own safety by being well informed and involved in your care.

  • You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.
  • You are expected to ask questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment, and service plan.
  • You are expected to actively participate in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment. You are expected to report any adverse side effects of treatment and/or worsening condition.
  • You are expected to treat all clinic staff, other patients, and visitors with courtesy and respect; abide by all university rules and safety regulations.
  • You have the responsibility to keep appointments, be on time, and call the SHC if you cannot keep your appointments. Failure to provide notification of an appointment cancellation at least one hour in advance will result in the patient incurring a "no-show" fee.
  • You are asked to please leave valuables at home and bring only necessary items to the clinic.
  • You are personally responsible for all financial charges.