Ethernet/Telephone problems must be reported by the resident to IT@SAM (936) 294-1950.
All TV cable and cable outlet problems must be reported by the student to 1-800-490-9604 (enter “1” for business, “1” for existing account, “936-294-1300” for service number, and “77341” for zip code).
Routine Repairs should be submitted by the student on-line. Residence Life Maintenance staff work daily to ensure that all work order requests are completed in a timely manner. If you have an Emergency Repair, please do not submit a workorder on-line. Monday through Friday 8:00 a.m. to 4:00 p.m., please call the Residence Life Maintenance Work control at ext. 936-294-4474. After business hours, call the resident advisor on duty in your building for Emergency Repairs.
Workorder request can only be made from a computer network connection on-campus
What is the difference between Routine Repairs and Emergencies?
Routine Repairs are problems that can be scheduled, and do not require immediate attention – even though the student would like it taken care of as soon as possible. Examples of Routine Repairs include a burned-out light bulb, broken or sticking drawers or cabinets, a/c filter changes, moving furniture, broken blinds, and rodents/pests.
Emergency Repairs are identified as anything that requires immediate attention because if it is not remedied, serious injury or damage will result. Emergency Repairs include broken water or gas pipes, main sewer pipe stoppage, power failure, 1st floor broken windows, any water backing up out of a drain, smoke detector beeping or malfunctioning, any potential fire or shock hazard, and all air conditioner and heating problems.