Maintenance Requests

Ethernet 

Ethernet problems must be emailed by the resident to the Residence Life System Analyst at scooter@shsu.edu, or reported to 936-294-3360.

Television and Telephone

Suddenlink is our basic cable and telephone provider. Your digital TV must be compatible with QAM encryption (see your user manual to determine if your TV has this capability). If your TV is not QAM compatible, you will need to purchase a digital converter box at Walmart, Target, Best Buy or from Suddenlink (check the converter box documentation to confirm that it is compatible).

Please contact Suddenlink Communications directly with questions regarding the cable television or telephone service provided in your residence:

Toll Free: 1-888-822-5151

Local Office: 936-295-2664

Address: 1620 Normal Park Dr., Huntsville, TX 77340

When scheduling a technician to come to your residence, you will need to have the physical address of your room ready. The full list of physical addresses can be found here.

Routine Repairs

Routine Repairs should be submitted by the student on-line. Residence Life Maintenance staff work daily to ensure that all work order requests are completed in a timely manner. If you have an Emergency Repair, please do not submit a workorder on-line. Monday through Friday 8:00 a.m. to 4:00 p.m., please call the Residence Life Maintenance Work control at ext. 936-294-4474. After business hours, call the resident advisor on duty in your building for Emergency Repairs.

Click Here To Enter Routine Maintenance Workorder System

Click here for instructions on placing a workorder

Workorder request can only be made from a computer network connection on-campus

 

What is the difference between Routine Repairs and Emergencies?

Routine Repairs are problems that can be scheduled, and do not require immediate attention – even though the student would like it taken care of as soon as possible.  Examples of Routine Repairs include broken drawers, sticking cabinets, a/c filter changes, moving furniture, broken blinds, and rodents/pests.

Emergency Repairs are identified as anything that requires immediate attention because if it is not remedied, serious injury or damage will result.  Emergency Repairs include broken water or gas pipes, main sewer pipe stoppage, power failure, 1st floor broken windows, any water backing up out of a drain, smoke detector beeping or malfunctioning, any potential fire or shock hazard, and all air conditioner and heating problems.

The Residence Life Maintenance Department's first concern is the safety and security of our student residents.