FAQ - CTP/Concur

  • Fees
    • What are the fees that I will be charged by CTP?
      See the chart for the contracted service fees.
  • Booking
    • Why am I unable to reserve a seat on Concur?
      Airlines provide only a limited amount of seats that can be pre-reserved. The remaining seats will be available at the time of check in. It is important to note that a pre-reserved regular economy seat assignment is never guaranteed.
    • Can I change/reserve my seat online?
      In most instances a pre-reserved seat can be done online while making your reservation; however, once a reservation has been ticketed and confirmed, you can access the airline's website and modify the seat assignment or make changes based on frequent flyer status. It is important to note that a pre-reserved seat is never guaranteed.
    • How do I verify if my frequent flyer number is included in my reservation?
      The traveler's frequent flyer number will be printed on the final invoice that is sent by CTP. It will be listed under Frequent Flyer Info.

      Frequent Flyer information can be added to the traveler's profile. Once it has been added to the profile, it will automatically be included in any reservation for that airline.
    • How do I book a conference hotel?
      All conference bookings should be booked on the website that the conference has provided.
  • Policy
    • Do we have to use Concur?
      The Concur Booking Tool should be used for all airline reservations.
    • What is Group travel?
      Group Travel is defined as a group of 10 or more individuals traveling to or from the same destination.
    • Can I enter multi FOAPs when booking a reservation with Corporate Travel Planners?
      The split between FOAPS will occur after travel has taken place and an expense report is filed.
  • Getting Started
    • When is the best time for me to book my flight?
      It is recommended that airfare be booked 14-21 days in advance.
    • How can I get access to book a guest online?
      All Guest Travel should be booked by an Administrative Assistant. If you are an Administrative Assistant and need guest booking privileges please contact the Sam Houston State Travel Office.
    • Can I book a multi-leg trip online?
      Yes, multi leg trips can be booked online. It is suggested that complicated, multi-leg, international itineraries be booked by a Full Service agent. card.
    • Can I book an international trip online?
      International travel can be booked online, however if your itinerary includes several international destinations or inter-country travel you should contact Full Service.
      Full Service will be able to get better pricing and advise of any travel documents you may need.
    • Are graduate students loaded in Concur?
      Yes, graduate students have profiles in Concur that need to be completed and assigned to an arranger (administrative staff) to assist with travel.
  • Travel Changes?
    • How do I upgrade my flight reservations on CTP?
      Extra leg room, early check in and change in flight class can be obtained by contacting the airline company directly. All additional requests will require an explanation for additional charges.
    • If a traveler is in travel status and needs to change their travel arrangements, who should they contact?
      Please contact CTP. They will make the necessary changes to your travel plans. Justification will need to be provided to SHSU for changes.