Support/Service Desk

We provide support to our Faculty, Staff, and Students in the following areas:

Network Support

All on-campus academic buildings, with the exception of the off-site Agricultural Mechanization Center, are wired for LAN access. If a connection is not available in the location needed, the department may need to submit a work order (ext. 41950) and incur a Physical Plant charge for the placement of the data line.

Workstation Hardware Support

In order to ensure compatibility and a quick response to problems, the University has authorized IT@Sam to provide computers for University use. Campus Computer Management Procedures.

If you are having problems with a University-owned computer and need assistance with either hardware or software support, you can place a work order through the Cherwell Self-Service Portal, call the IT@Sam Service Desk at ext.41950 or e-mail servicedesk@shsu.edu.

Workstation Software Support

IT@Sam provides an extensive list of centrally-managed software. Please refer to the IT@Sam license information page for information on software licensed for your use. Software licensed by your department may be eligible for installation on the network after completing the software installation request form. To ensure license compliance, freeware and shareware should be approved by IT@Sam prior to installation.

List of pre-approved, freeware and shareware  

 

Laptop Support

IT@Sam will assist in configuring University-owned laptops for access to the University LAN. If you would like to have your laptop configured for access or need assistance you can contact the IT@Sam Service Desk at X41950 or e-mail servicedesk@shsu.edu for assistance. Please refer to the IT@Sam Software Licensing page for information on licensed software.

Computer Support

All University residence halls have connections available for accessing the University LAN. Please refer to the residence hall connection page for information on activating your connection.


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