VP Letter

From the Desk of the VP

The role of IT in higher education is much more than meeting the technological requirements of students, administration, and staff. According to EDUCAUSE*, which recently ranked Student Success and Completion as the number two issue in its Top 10 IT Issues in Higher Education for 2017, the role of IT today is also to “develop a holistic picture of each student” with “sufficient investment and considerable data.” In other words, the student experience can improve when we work collaboratively in multiple areas on behalf of students to identify and address barriers to student success.

To develop that holistic view of a student and improve student success, IT@Sam has helped departments to implement My Success Planner (MSP). MSP is a system for facilitating and tracking scheduled appointments (e.g., advising, tutoring), for assistance, and academic progress. Then, using predictive analytics, MSP highlights students who are at risk based upon SHSU-defined attributes.

In addition to software solutions, IT@Sam staff work collaboratively with administrative departments and academic programs to evaluate campus processes to better meet the needs of changing student demographics. As an example, IT Business Analysts assist with mapping and evaluating processes, and work with department heads to implement process improvement initiatives. We offer these and other services to assist campus with improving the student experience and improving student success.

Together, we can achieve better student success and thus positively affect retention and completion rates. Our doors are always open. Contact IT@Sam to let us know how we can assist you.

Mark Adams
VP of Information Technology

Top 10 Issues Video: https://youtu.be/TnB1QvwEtEI

*EDUCAUSE® is a nonprofit association and the foremost community of IT leaders and professionals committed to advancing higher education.