Replacement Cycle Guidelines

Faculty & Staff Computers

The Computer Replacement Program's goal is to replace computers every five years. IT@Sam will notify you when it is time for replacement. You can check the status of your replacement by placing a ticket within Cherwell Self-Service Portal and asking for a review. Faculty and staff may place a work order in our Cherwell Self-Service Portal if they see that they are due for replacement during the current fiscal year and have not been notified by IT@Sam yet.

When your current machine is replaced, it will be returned to IT@Sam.

Recycled Computers

Subject to availability, IT@Sam may have recycled computers that can be used by departments. These computers may be used for student workers, contract employees and special events. Recycled computers are older and will therefore be re-evaluated for appropriate business use annually.

Lab & Classroom Equipment

The goal is to update lab and classroom equipment every five years. IT@Sam will not leave a computer that is inadequate for academic use in these locations. If you believe that you have located a computer that is inadequate, please report this to the Service Desk or email the location of the equipment to the Computer Asset Management team.