Frequently Asked Questions

Faculty/Staff Computer Request Standard Computer Specifications Replacement Cycle Guidelines Frequently Asked Questions 

  1. I am a faculty member and only have a desktop. Do I qualify for another device?
  2. If I have a laptop, do I qualify for an iPad?
  3. What if I have multiple devices already?
  4. Can I upgrade from the system specifications that IT@Sam has set up and installed on my devices?
  5. Can I get a larger iPad, or one with 3G?
  6. Can I get the new iPad Mini?
  7. Can I Trade in my iPad for a new model?
  8. What happens if my iPad breaks?
  9. What is the RA-22 Form that we have to sign for mobile devices?
  10. Can I send a student to pick up my mobile device?
  11. How does someone qualify for a level 2 specifications on a device?
  12. What if I didn’t qualify? Can I still get a level 2?
  13. What comes with a standard desktop computer?
  14. What if I want a larger Monitor?
  15. What if I want a second Monitor?
  16. If IT@Sam provides a second monitor, what will I get?
  17. What if I want my monitors to match?
  18. What if I work for an Auxiliary department?
  19. How would we know if we are Auxiliary or not?

I am a faculty member and only have a desktop. Do I qualify for another device?

Yes, you would qualify for either a laptop or an iPad.

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If I have a laptop, do I qualify for an iPad?

No, the intent of the program is to provide faculty with both a desktop and a mobile device. The laptop in this case would be considered the mobile device.

If you are a staff member, then you do not qualify to have a laptop or an iPad. If you had one of these prior to the start of our program, you will keep the device until it is returned to IT@Sam. If a new model is requested, then your department would have to pay for the request.

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What if I have multiple devices already?

We will need to review the utilization of each device so that we can inform you which one we will replace and when. The other items will be identified as "general use" or "specialty," where either a recycled computer might be provided or the department would have to purchase.

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Can I upgrade from the system specifications that IT@Sam has set up and installed on my devices?

We will work with you on getting the configuration that you are requesting and provide a payment authorization form for the amount that your department will have to pay. Please note that any changes to the standard configuration could cause a substantial delay in receiving the equipment.

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Can I get a larger iPad, or one with 3G?

If you qualify for an iPad, IT@Sam will provide a Black 16GB Wi-Fi version only. If a larger iPad or one with 3G is requested, the department will be responsible for the full price.

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Can I get the new iPad Mini?

If you want an iPad mini and you qualify for an iPad, then we will provide a Black 16GB iPad Mini Wi-Fi. Any upgrades would be purchased by the department.

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Can I Trade in my iPad for a new model?

Currently, iPads are not upgraded unless there is a required program that will not operate on the device.

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What happens if my iPad breaks?

You will need to place a work order in our Cherwell Self-Service Portal to initiate the repair process with Apple. Your department will be responsible for paying for the repair. Your department has the ability to (at their discretion) place the cost of the repair on you.

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What is the RA-22 Form that we have to sign for mobile devices?

The RA-22 is the "Request to Remove Equipment from Campus" document and is required for those receiving laptops/iPads and other portable computer devices. The RA-22 form states that you can be held responsible for any lost items from the list as well as damages to the items.

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Can I send a student to pick up my mobile device?

A student cannot be sent to pick up mobile devices for you since the RA-22 form will need to be be signed by you.

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How does someone qualify for a level 2 specifications on a device?

In order to qualify for a level 2 device, we will need to know the list of software that is needed on the computer. Some software requires a different processor and more memory in order to operate at its full potential. Once we have the list, we will evaluate it for potential qualification for a level 2.

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What if I didn’t qualify? Can I still get a level 2?

Yes. However, the department will be required to pay for a portion of the system.

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What comes with a standard desktop computer?

The standard computer will come with a new monitor, keyboard, mouse, and a sound bar. The current monitor size that we provide is 23-inches.

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What if I want a larger Monitor?

If you want a monitor larger than our recommended 23-inch size, then the department will be required to pay full cost of the monitor.

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What if I want a second Monitor?

Depending on the overall use of the additional monitor, IT@Sam may provide it at no cost to the department. Otherwise, the department may have to purchase it.

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If IT@Sam provides a second monitor, what will I get?

The second monitor may not match the first that was provided with the machine. It will be at least a 19 inches, depending on our inventory stock.

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What if I want my monitors to match?

If you have multiple monitors and you want them to match, then the department would have to purchase the matching monitor.

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What if I work for an Auxiliary department?

If you work for an Auxiliary department then the department will have to fund the computer as HEAF funds are not to be used on Auxiliary departments.

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How would we know if we are Auxiliary or not?

The following departments are Auxiliary:

  • Athletics
  • English Language Institute (ELI)
  • Summer Camps
  • Continuing Education
  • Residence Life
  • Dining
  • Vending
  • Raven Nest
  • Museum Store
  • University Hotel
  • CMIT
  • LEMIT
  • CRIMES

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Location: AB1 Room 145

Phone: (936) 294-1950

Email: servicedesk@shsu.edu

Live Support: support.shsu.edu


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