Customer Service

Facilities Management Customer Service is open Monday-Friday 8:00 am-5:00 pm for any questions or service request. Customer Service is also responsible for processing all of the Famis Self Service Requests, routing requests to the correct service centers, as well as processing emergency and critical maintenance requests.  Our Customer Service Team also distributes and receives the physical keys for all the buildings on campus.

Have a project or work question about FAMIS? Please call Customer Service as this is the first point of contact for answers to those types of questions.

Main Customer Service Line: 936-294-3663 or E-Mail: FacilitiesCustomerService@shsu.edu

Customer Service Fax: 936-294-3554


Sheri St.Clair
Interim Customer Service Supervisor
Phone: (936) 294-2531
Email

Richard Almendarez
Administrative Associate II
Phone: (936) 294-1926
Email

Stephanie Garcia 
Administrative Assistant III
Phone: (936) 294-1821
Email

Anne Wheary
Administrative Assistant III
Phone: (936) 294-3294
Email