Enterprise Services

Hand holding a projection of the earth and technology appliances

Enterprise Services provides the secure and redundant hardware and software infrastructure to support key enterprise applications throughout the university. From custom SHSU development efforts to commercial off the shelf applications, Enterprise Systems provides secured, recoverable, and monitored operating system environments to service the application needs of the SHSU community.

Staff Roles

All Enterprise Services staff are assigned to specific teams to support the ongoing enterprise system needs of the university. Each team fulfills specific roles for the university community.

Business Analysts – As advocates for functional areas across the campus, the role of the Business Analysts is to understand, document and communicate the needs of represented areas to the Enterprise Services department so that campus enterprise processing needs can be met efficiently and effectively. As ES liaisons, Business Analysts meet regularly with campus departmental staff and represent functional needs for process improvement or technology development projects.

ERP Analysts – As experts on specific enterprise systems and programs, ERP Analyst do not typically have as much direct interaction with campus areas as do Business Analysts. The role of the ERP Analyst is to perform the technical duties required to maintain the university’s enterprise applications such that they remain current and dependable. Typical duties include: the maintenance, upgrade and improvement of enterprise systems; the analysis of technical mandates from state and federal agencies and subsequent recommendations for compliance; and the development of new system functionality or integrations.

Database Administrators – Frequently referred to by the acronym DBA’s, this role is charged with the creation, maintenance, backup, tuning, user rights assignment and security of the undying databases for the Ellucian Banner Student Information System. Although DBA’s work with both support and project teams, Database Administrators fill a highly technical back-office role with minimal interaction with the campus community at large.

ES Leadership – The Enterprise Services leadership team fills the primary roles of prioritization, coordination and oversight of ES resources. The leadership team works to ensure that the appropriate ES resources are correctly assigned to system support and project tasks.