Report a Card Lost

What if my card was lost or stolen?

You can order a new card:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 230) Monday-Friday from 8-5 p.m.

  • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8-5 p.m. or Bank Mobile )1-877-BEARKAT) after 5 p.m. and on weekends.

  • Online: Log In to www.bearkatone.com Under "User Profile", click on "Card Status" to cancel and reorder a card.
Note: There will be a $25 fee placed on your fee statement for lost cards. If your card is stolen, please contact the Bearkat OneCard office immediately.
What if my card is worn out?

You can order a Replacement card for FREE:

Note: You must provide proof of a worn out card in person or via photo attached to a request online in order to have fee waived
What if I am a returning as a student?

If you took time off from school and are now returning, you can order a Replacement card FREE of charge:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 230) Monday-Friday from 8-5 p.m.

  • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8-5 p.m. or Bank Mobile )1-877-BEARKAT) after 5 p.m. and on weekends.

  • Online: at www.shsu.edu/dept/bearkatone/requestacard.html
Note: When submitting an online request please indicate the reason for reorder (returning student).
What if my name has changed and I need a new Bearkat OneCard?

If you took time off from school and are now returning, you can order a Replacement card FREE of charge:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 230) Monday-Friday from 8-5 p.m.

  • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8-5 p.m. or Bank Mobile )1-877-BEARKAT) after 5 p.m. and on weekends.

  • Online: at www.shsu.edu/dept/bearkatone/requestacard.html
Note: If your name has not been updated in the University system, contact the Payroll Department at (936) 294-1909. If your role has not been updated, contact Human Resources at (936) 294-1070